Mia Barnes
Bradenton,FL
Summary
I am very strong willed with high level of enthusiasm and energy. Over 6 years of experience in customer service possessing skills in developing rapport with each customer. Also, I am providing friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
8
8
years of professional experience
Work History
Sales and Leasing Specialist
Gettel Hyundai of Lakewood
12.2023 - 04.2024
- I was working as BDC agent in the sales and internet department.
- I did cold calling and follow-up on phone and internet leads everyday. About 60-80 calls.
- Regular workflow consists of emails, phone calls, text messaging, assisting customers on what they're looking for and also getting pricing together for customers.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships an building genuine rapport.
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Worked with sales department to develop sales strategies and techniques because of getting to know what they needed and were looking for.
Pharmacy Technician
Eckerds Pharmacy
12.2020 - 11.2021
- My daily tasks consisted of data entry, bubble packaging, compounding, doctors calls, patient follow ups, cashiering, inventory specialist, insurance calls/claims and deliveries.
- Helped work through the COVID pandemic but as a now family owned pharmacy, business wasn't at is best.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records as inventory specialist.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 100 daily prescriptions in a high-volume pharmacy environment.
Pharmacy Technician
CVS HEALTH
04.2016 - 10.2019
- This was my first opportunity as a pharmacy technician after I had just graduated.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Was able to make doctor calls and prescription refills once I got more experienced.
- Managed opening and closing duties for pharmacy.
Caregiving
01.2020 - 12.2020
Grandmother was sick during the COVID outbreak, and I was the only one to be able to take care of her, especially when she lived alone at the age of 62.
Education
Certified Pharmacy Technician - Pharmaceuticals
Florida Board of Pharmacy
Online Schooling03.2017
Registered Pharmacy Technician - Pharmaceuticals
Florida Board of Pharmacy
Online Schooling09.2016
Skills
- Work Ethic
- Time Management
- Computer Software for 6 years
- Organization
- Typing (120 wpm)
- Adaptability
- Strong negotiation skills
- Upselling strategies
- Cold-calling
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Multitasking Abilities
- Self Motivation
Timeline
Sales and Leasing Specialist
Gettel Hyundai of Lakewood
12.2023 - 04.2024
Pharmacy Technician
Eckerds Pharmacy
12.2020 - 11.2021
Caregiving
01.2020 - 12.2020
Pharmacy Technician
CVS HEALTH
04.2016 - 10.2019
Certified Pharmacy Technician - Pharmaceuticals
Florida Board of Pharmacy
Registered Pharmacy Technician - Pharmaceuticals
Florida Board of Pharmacy
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