Summary
Overview
Work History
Education
Skills
Leadership and activities
Accomplishments
Languages
Timeline
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Mia Bates

Alpharetta,GA

Summary

Dedicated and hardworking professional with a background in customer service and team training, seeking a Team Lead position at Regal Cinemas Alpharetta. Skilled in communication, leadership, and operational efficiency. Proven track record of fostering excellent customer experiences. Demonstrated ability to efficiently manage logistics and support team operations, resulting in high performance under pressure and adaptation to fast-paced environments. Thorough understanding of operational logistics. Known for reliability and strong focus on team collaboration for seamless execution of tasks. Consistently adaptable and results-driven with a keen eye for detail and excellent time management skills.

Overview

1
1
year of professional experience

Work History

Box Office and Runner Trainer

Studio Movie Grill
01.2021 - 04.2022
  • Promoted to Trainer in both Box Office and Runner roles, quickly after being hired, leading new employee onboarding and skill development
  • Trained over 10 new hires, providing hands-on guidance and feedback to ensure operational excellence
  • Box Office: Enhanced communication skills by assisting customers with ticket purchases, resolving issues, and maintaining a positive guest experience
  • Proficient in managing point-of-sale systems and promoting company loyalty programs
  • Runner: Delivered food and beverages to guests promptly and with professionalism
  • Learned and implemented restaurant etiquette, fostering exceptional guest interactions
  • Took proactive measures during busy shifts, such as strategically placing trash cans in high-traffic theaters to prevent overflow and maintain cleanliness
  • Demonstrated strong time management and multitasking skills to meet tight deadlines and ensure smooth service operations
  • Developed leadership skills by mentoring new hires, providing constructive feedback, and modeling excellent customer service
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Stocked and organized concession supplies to provide customers with food and beverage options.

Education

Bachelor's Degree - Information Systems

Kennesaw State University
Kennesaw, GA
05.2027

High School Diploma -

Centennial High School
Alpharetta, GA
05.2023

Skills

  • Strong communicator
  • Team player
  • Problem solver
  • Dedicated leader
  • Hardworking

  • Determined
  • Adaptable
  • Customer service
  • Quick learner
  • Heavy lifting

Leadership and activities

  • Chick-fil-A Leader Academy, Participated in leadership training focused on community service, teamwork, and professional growth. Organized and led service projects to benefit the local community.
  • Spanish Honor Society, Promoted cultural awareness and academic excellence in Spanish language studies.
  • Environmental Club, Collaborated on initiatives to promote sustainability and environmental stewardship at school.
  • Creative Endeavors, Wrote two screenplays and received an honorable mention for poetry. Developed critical thinking and creative skills through independent projects.
  • Academic Excellence, Consistently recognized for academic achievement, including placement on the Dean's List and receiving Honor Roll awards throughout school.

Accomplishments

Game Development: Coded a functional Tic Tac Toe game using Python, demonstrating technical skills and logical problem-solving.
Creative Writing: Authored two original screenplays, showcasing creativity and dedication to completing complex, long-term projects.

Languages

English
Native or Bilingual

Timeline

Box Office and Runner Trainer

Studio Movie Grill
01.2021 - 04.2022

High School Diploma -

Centennial High School

Bachelor's Degree - Information Systems

Kennesaw State University
Mia Bates