Mia Butler-Ventura
New York
Summary
Motivated with experience in both creative and technical writing. Strengths include adaptability, strong research skills, and ability to meet tight deadlines. Posses strong storytelling, content development, and editing skills. Skilled in crafting compelling narratives and thematic exploration. Adept at working under pressure and adapting to new situations.
Overview
4
4
years of professional experience
Work History
Paraprofessional
Department Of Education
New York City
10.2024 - Current
- Supported teachers in delivering instructional materials, aiding student comprehension.
- Facilitated small group discussions, promoting active participation and engagement.
- Offered students personalized educational, behavioral, and emotional support.
- Collaborated with teachers to plan and prepare lessons, ensuring alignment with educational goals.
- Executed the implementation of individualized IEPs for students based on instructions from teachers and administrators.
Hostess
Golfzon Social
New York
01.2024 - 08.2024
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Issued receipts, refunds, credits or change due to customers.
- Communicated with customers to confirm booking details and waiting durations.
- Prepared documents such as letters, memos, invoices or reports using Microsoft Word or Excel software programs.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved conflicts between customers and internal departments in a timely manner.
- Took reservations from patrons by phone or online.
Team Member
Shake Shack
New York
03.2022 - 12.2023
- Maintained a clean and organized work area throughout shift.
- Participated in training sessions for new employees when needed.
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Organized backroom storage areas according to established procedures.
- Received and processed customer orders accurately and efficiently.
Education
Bachelor of Arts - Film Production
CUNY Hunter College
New York, NY05-2027
High School Diploma -
Richard R Green HS of Teaching
06.2020
Skills
- Communication skills
- Team collaboration
- Lesson planning
- Technical writing
- Writing versatility
- Microsoft Office
Timeline
Paraprofessional
Department Of Education
10.2024 - Current
Hostess
Golfzon Social
01.2024 - 08.2024
Team Member
Shake Shack
03.2022 - 12.2023
Bachelor of Arts - Film Production
CUNY Hunter College
High School Diploma -
Richard R Green HS of Teaching