MIA CARROLL
Memphis,TN
Summary
Detail-oriented technician specializing in low voltage systems, with expertise in installation, maintenance, and troubleshooting. Demonstrates strong capabilities in cable installation, system integration, and safety compliance. Committed to delivering reliable results and fostering collaborative success across projects, including proficiency in fiber optic and copper termination.
Overview
11
11
years of professional experience
Work History
Technical Consultant
HPE Services-colossus
Memphis, Tennessee
07.2025 - Current
- Troubleshot technical issues by diagnosing and resolving software and hardware complications to minimize downtime.
- Managed customer relationships by delivering timely support services to enhance client satisfaction.
- Utilized knowledge of applications, programming and systems functionality to assist the customer with technical needs.
- Performed validation procedures and uploaded appropriate images after reintegrating nodes into customer system to ensure production stability.
- Assisted with the deployment of a ticketing system to enhance production operations.
Data Center Technician-(Contract)
Advantage Technical-Colossus
Memphis, TN
04.2025 - 07.2025
- Diagnosed and resolved technical issues with HPE servers, minimizing downtime and maintaining system reliability.
- Installed and maintained data center equipment such as server blades for HPE.
- Conducted regular inspections and maintenance of data center HPE equipment.
- Streamlined management and organization of coolant hoses from racks to manifold, ensuring efficient cooling system operation.
- Supported team in deploying and leveling HPE server racks, contributing to optimal server placement and functionality.
- Installed power supply, cabling and inverters on HPE server racks as part of system's hardware.
- Participated in repairing of damaged servers.
- Collaborated with team members to optimize data center operations.
- Ensured compliance with safety protocols.
Low Voltage Technician
LHIT - (Contract)
Memphis, TN
12.2024 - 02.2025
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Diagnosed and repaired malfunctions in low voltage systems, minimizing downtime for clients.
- Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
- Conducted thorough testing procedures for installed systems, ensuring optimal performance and exceeding client expectations.
- Mounted panels for motion detectors, keypads and controls.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Enhanced customer satisfaction by clearly explaining technical information with professional communication.
- Successfully managed multiple projects and several work teams on a consistent basis.
Quality Control Technician
N04- (Contract)
Memphis, TN
02.2023 - 02.2024
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Performed thorough inspections of incoming materials and outgoing products.
- Responsible for making sure that all cable runs were done correctly and that no fiber was damaged during installation.
- Examined terminated cables for signs of damage or improper use.
Travel Low Voltage Technician
IES (Contract)
Remote
07.2021 - 01.2022
- Worked in multiple data center environments
- Terminated, tested, ran and managed copper as well as fiber low voltage cabling
- Used Exfo testing equipment to test and diagnose single and multi-mode fiber and fiber optics.
- Patched and remediated fiber and fiber optics in a data center environment
Low Voltage Cable Technician (Data Center)
Onevision (Contract)
Memphis, TN
01.2020 - 01.2021
- Assisted in the design stage of projects to ensure optimal placement of cables throughout the facility based on client requirements.
- Achieved timely installations by coordinating with other team members on large-scale projects.
- Proactively identified potential issues in existing cabling infrastructure to prevent future problems or disruptions.
- Demonstrated expertise in various types of low voltage cabling, including CAT5e, CAT6, fiber optic, and coaxial cables.
Lead Technician
Flextronics
Natchez, MS
06.2017 - 02.2020
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Tested components and systems to evaluate performance and identify concerns.
Customer Support Agent
Best Buy
Memphis, TN
10.2015 - 07.2017
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
- First point of contact for customers with technical issues or help with finding the right device for their issue.
Education
Communications -
Copiah-Lincoln Community College
Wesson12-2018
Skills
- Low voltage systems
- Cabling installation
- Fiber optic termination
- Security system installation
- Quality assurance
- Troubleshooting techniques
- Problem solving
- Time management
- Communication skills
- Linux experience
- Customer relationship management
- Quality control processes
- Team collaboration
- Attention to detail
- Technical consulting
Timeline
Technical Consultant
HPE Services-colossus
07.2025 - Current
Data Center Technician-(Contract)
Advantage Technical-Colossus
04.2025 - 07.2025
Low Voltage Technician
LHIT - (Contract)
12.2024 - 02.2025
Quality Control Technician
N04- (Contract)
02.2023 - 02.2024
Travel Low Voltage Technician
IES (Contract)
07.2021 - 01.2022
Low Voltage Cable Technician (Data Center)
Onevision (Contract)
01.2020 - 01.2021
Lead Technician
Flextronics
06.2017 - 02.2020
Customer Support Agent
Best Buy
10.2015 - 07.2017
Communications -
Copiah-Lincoln Community College