Mia Carter
Dedicated front desk receptionist and security professional with strong communication and problem-solving skills, adept at managing visitor interactions and ensuring safety compliance. Proven track record in maintaining safety protocols and enhancing customer service experiences through effective teamwork and communication.
Resourceful front desk receptionist skilled in visitor management and safety compliance. Known for delivering exceptional customer service and collaborating with diverse teams to ensure seamless operations.
Developed strong customer service and multitasking skills in a high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new field, leveraging skills in effective communication and team collaboration.
Work History
Front Desk Receptionist / Security Professional
2 Years 5 Months- Managed front desk operations, greeting visitors and directing them to appropriate personnel.
- Handled multi-line phone system, efficiently routing calls and taking messages as needed.
- Maintained visitor logs and access control procedures to enhance security protocols.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Ensured the safety and security of team members, executives, and visitors within semi-public areas of the Global Headquarters.
- Collaborated closely with Safety, Security, and Facilities teams to ensure seamless operations and consistent security practices.
- Maintained compliance with government regulations, company policies, and building security protocols.
- Provided professional customer service to team members, visitors, and external stakeholders.
- Licensed Security Professional in the State of Wisconsin.
Bartender/Server
5 Months- Crafted and served a diverse range of beverages to residents, ensuring excellent customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to hygiene standards and safety protocols.
- Trained new staff on bartending techniques and customer service best practices to enhance team performance.
- Developed creative drink specials tailored to resident preferences, increasing engagement in social activities.
- Collaborated with dining services to synchronize beverage offerings with meal schedules for enhanced dining experiences.
- Assisted in planning and executing themed events, contributing to community building among residents through social gatherings.
- Implemented feedback mechanisms from residents to continuously improve service quality and adapt offerings accordingly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Pet Care Associate
1 Year- Provided daily care and enrichment for cats in shelter environment.
- Assisted with adoptions, ensuring smooth transition for pets and new owners.
- Maintained clean and safe living spaces for all animals and visitors.
- Educated visitors on cat behavior and proper care techniques.
Education
High School Diploma
Skills
Certification
CPR Traning - December 2024