Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Lauren Stafford

Summary

I am a highly competent and knowledgeable security professional, with an abundance of sought after skills, which brings to the industry, leadership, and integral soft skills, after successfully completing 15 years in customer facing roles. Encompassing diverse positions in - Cruise Ship Security, Prison Custody Officer, Safety and Security Management - All of which incorporated specialist training pertaining to the position. I am adept at operating at all levels of threat, in multiple environments, and fully understand the rigorous demands of high level security, where discretion, preparedness, and adaptation to constant change, are intricate to an exact and flawless job performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Front Desk Manager

Celebrity Cruises
10.2022 - Current
  • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and guest relations for all interactions and calls providing impeccable quality of a personalized service to internal and external guests and crew alike
  • Leading from the front and working alongside the Front Desk Team, readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
  • Due diligence, care and attention to detail in all interactions, with elevated focus on telephone operations and precision during financial transactions and cash float operations
  • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
  • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership

Marine Operative - Pilot Boat Operation

Associated British Ports
07.2021 - 10.2022
  • Worked in accordance with planned roster system to ensure mooring and marine cover is in as required (24 hours per day).
  • Assist with safe mooring and unmooring of vessels.
  • Activate port emergency procedures and respond appropriately to any unforeseen emergencies/incidents that may arise within the port, passing on information to relevant parties
  • Ensuring the safety of all those onboard the Pilot Launch in accordance with the Authority’s Operational and Health & Safety procedures (Safe Systems of Work) and policies, particularly in relation to boarding and landing operations. To take remedial action as required.
  • Acting as Coxswain or Assistant Coxswain as and when required.
  • Ensuring the safe, efficient and effective use of the Pilot Boat

Safety and Security Manager

Coca Cola European Partners
06.2020 - 07.2021
  • As a Security Manager, overseeing and implementing the security operation and personnel management for Coca Cola European Partners
  • Day-to-Day management of all security personnel | Training/Interviews/Selection/Appraisals/Disciplinaries | Assist in annual review of security strategies | Oversee and coordinate all internal investigations | Follow up of all security incidents and accidents on site | Management and upkeep of SOP's/SLA's/KPI's | Monitor the compliance of the site penetration audits | Oversee and upkeep of site documentation | Deliver and develop site training material | Client liaison, and providing security solutions in line with their needs and business objectives.

New Build Security Team

Virgin Voyages
10.2019 - 05.2020
  • Implementation of the measures as per Ship Security Plan (SSP) and international, national, corporate and company requirements and the orders of the direct superiors
  • Supporting Chief Security Officer in delivering of security related familiarization for all crew and for personnel with designated security duties
  • Undertaking regular security inspections of the ship to ensure that appropriate security measures are maintained
  • Conducting of crime prevention and any crime scene management / investigation on board the ship according to company regulations
  • Ensuring the proper operation, testing and maintenance of the security equipment
  • Planning and execution of security drills and security exercises
  • Point of contact for port security personnel / security authorities, acting as first first responder in case of physical conflicts and leader of the Active Assailant Response Team, in case of threats involving an armed assailant
  • Responsible for the master key management and responsible for the gangway security set-up and ensuring the standard quality of the security screening, both onboard and shore side
  • Performing body check of persons by using the AMD, HHDM and physical search techniques, responsible for baggage / luggage search / screening at the ships entrances by X-Ray or other means
  • Any additional assignment at discretion of Captain and/or Chief Security Officer

Ship Security Specialist

P&O Australia
04.2018 - 12.2018


  • Providing quick security response, with law enforcement authority, for safety and security concerns onboard the ships
  • Responsible for enforcement duties for the protection, safety and welfare of passengers, employees and visitors, and all property owned or leased by P&O Australia
  • Enforce policies, provide service, information and aid to all personnel as circumstances require, prevent crime, suppress disturbances, investigate criminal offences, and arrest offenders
  • Exercise independent judgment within the limits prescribed by law and applicable rules and regulations
  • Supervise those junior in rank
  • Respond to panic alarms
  • Prepare reports documenting investigation activities and results
  • Executes passenger/crew and visitor control at the gangway during port operations
  • Executes supply and service point access control
  • Conducts disembarking/embarking crew baggage screening
  • Perform security patrols in accordance with ships standard operating procedures
  • Conducts searches of passengers/crew, visitors and all carry on items for unauthorized/prohibited items, by use of either physical search when required or by means of use of security equipment provided (X-Ray – Walkthrough Metal Detector – Hand Held Metal and Gas Explosive Detectors)

Prison Custody Officer

G4S - Scottish Prison Service
10.2014 - 03.2018
  • Working within the transport division for the Scottish Prison Service, for the provision of transporting different category prisoners
  • Handcuffing - Control and Restraint
  • Reduced incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Coordinated emergency response efforts during critical incidents, maintaining order within the prison population.
  • Managed prisoner transportation to court hearings, medical appointments, and other off-site locations safely and securely.
  • Handled high-pressure situations calmly under duress by employing sound decision-making abilities grounded in policy knowledge.
  • Ensured comprehensive recordkeeping with detailed incident and accident reports that aided in ongoing risk assessments of both inmates and staff members.
  • Responded to emergency situations and de-escalated hostile confrontations.

Volunteer Search and Rescue team

HM Coastguard
01.2015 - 01.2017
  • As part of a dedicated and highly trained team of volunteers responsible for all manner of sea search and rescue in Scotland
  • Handling of emergency distress calls | Monitoring radio communications | Giving information on safety at sea | Recommending safety procedures to skippers of small craft | Assisting in search and rescue operations | Giving weather reports at sea.

Skills

  • Conflict resolution
  • Employee Appraisals
  • Complaint handling
  • Accident Reports
  • Taking Statements
  • Effective communication
  • Team leadership
  • Professional demeanor
  • Security Management
  • Workplace Safety
  • Security Training
  • Personal Protective Equipment
  • Security Policies
  • Physical Security
  • Health and Safety Compliance
  • Environmental Safety
  • Security Operations
  • Accident Prevention
  • Access Control
  • Incident Investigation
  • Emergency Response
  • Incident Reports
  • Security Screening
  • Safety and Security Regulations
  • CCTV Monitoring and reviewing
  • Report Writing
  • Medical Emergency Response
  • Fire Response
  • Security Reporting
  • Body Searches

Certification

STCW, Designated Security Duties, Security Awareness, Proficiency in Survival Craft and Rescue Boat, Power Boat level 2, Emergency First Aid, VHF/Marine Radio.

Timeline

Assistant Front Desk Manager

Celebrity Cruises
10.2022 - Current

Marine Operative - Pilot Boat Operation

Associated British Ports
07.2021 - 10.2022

Safety and Security Manager

Coca Cola European Partners
06.2020 - 07.2021

New Build Security Team

Virgin Voyages
10.2019 - 05.2020

Ship Security Specialist

P&O Australia
04.2018 - 12.2018

Volunteer Search and Rescue team

HM Coastguard
01.2015 - 01.2017

Prison Custody Officer

G4S - Scottish Prison Service
10.2014 - 03.2018

STCW, Designated Security Duties, Security Awareness, Proficiency in Survival Craft and Rescue Boat, Power Boat level 2, Emergency First Aid, VHF/Marine Radio.

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Lauren Stafford