MIA CASTILLO
Fresno,CA
Summary
Experienced legal and victim-services professional specializing in case management, documentation, and procedural compliance. Skilled in organizing case information, maintaining records, and preparing legal correspondence while coordinating with attorneys and community agencies. Holds a Bachelor of Science in Criminology–Victimology, with expertise in victim advocacy, legal procedures, and confidentiality.
Overview
10
10
years of professional experience
Work History
Senior Legal Assistant
Fresno County District Attorney's Office
Fresno, CA
08.2022 - Current
- Manage and maintain confidential legal case files, ensuring accurate documentation, timely updates, and compliance with established office procedures.
- Coordinated case-related information and documentation among attorneys, court personnel, law enforcement, victims, and other involved parties to ensure smooth legal processes.
- Review and organize case information, reports, correspondence, and supporting documentation for accuracy, completeness, and consistency.
- Prepared legal correspondence and documentation with a focus on accuracy and discretion to uphold professional communication standards.
- Monitor court calendars, case deadlines, and filing requirements to support timely completion of legal proceedings.
- Maintain confidential and sensitive information in accordance with professional and organizational requirements.
- Respond to inquiries from attorneys, victims, members of the public, and other agencies while exercising appropriate judgment and confidentiality.
- Assisted with case-management processes by tracking case status, updating records, organizing supporting materials, and maintaining accurate databases to support efficient case progress.
- Review documents for completeness and identify missing or inconsistent information requiring follow-up.
- Utilize Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, along with scanners, fax systems, and other administrative technologies.
- Collaborate with attorneys and office personnel in a fast-paced environment involving sensitive and time-critical matters.
Student Worker - Crime Victim Assistance Center
Fresno County Probation
Fresno, CA
03.2019 - 08.2022
- Provided crisis intervention and emergency assistance while responding to victims' immediate needs.
- Facilitated access to medical, psychological, social-service, and community resources for victims, ensuring comprehensive support.
- Interviewed victims and witnesses to gather information and determine eligibility for participation in victim-assistance programs.
- Guided victims through criminal-justice procedures and court processes, enhancing their understanding of available resources.
- Explained relevant legal processes and provided information regarding case status and disposition.
- Supported victims during legal proceedings regarding preparation and delivery of victim-impact statements.
- Assisted victims with questions and concerns involving domestic violence, sexual assault, homicide, and other serious offenses.
- Maintained confidentiality while assisting individuals experiencing sensitive and potentially traumatic circumstances.
- Documented sensitive personal information accurately, ensuring confidentiality and compliance with legal standards.
- Communicated professionally with victims, attorneys, law-enforcement personnel, court personnel, and community agencies.
- Utilized Microsoft Office application for documentation, correspondence, records, and administrative responsibilities.
Front End Cashier Assistant
Costco Wholesale
Fresno, CA
12.2018 - 03.2021
- Processed transactions accurately in a high-volume environment, ensuring seamless customer experiences.
- Delivered professional, courteous service while addressing customer questions and concerns, enhancing overall customer satisfaction.
- Facilitated effective communication with customers and coworkers, supporting smooth departmental operations.
Cashier/Waitress
El Cochino Mexican Restaurant
Fresno, CA
11.2016 - 02.2019
- Delivered professional customer service, effectively addressing and resolving customer concerns.
- Managed cash transactions accurately, ensuring proper reconciliation and maintaining organized work areas for efficiency.
- Adhered to safety and operational procedures to ensure a secure and compliant work environment.
Education
BACHELOR OF SCIENCE - CRIMINOLOGY–VICTIMOLOGY
California State University, Fresno
Fresno, CA05-2022
HIGH SCHOOL DIPLOMA -
Central East High School
Fresno, CA06-2018
Skills
- Legal & Court Processes
- Case Management
- Legal Document Preparation
- Documentation & Records
- Confidential Records Management
- Case File Review
- Legal Support Services
- Policy & Procedure Compliance
- Case Management Support
- Interviewing & Information Gathering
- Complaint Documentation
- Community Resource Referrals
- Victim advocacy
- Criminal justice procedures
- Records management
- Database & Records Management
- Database management
- Microsoft Office Suite
- Administrative Support
- Administrative procedures
- Cross-Department Communication
- Written & Verbal Communication
- Confidentiality & Professional Ethics
- Sensitive information handling
- Sensitive communication
- Organization & Time Management
- Professional ethics
- Community referrals
- Database management
- Professional ethics
Personal Information
Title: Legal & Compliance Professional | Case Management | Victim Advocacy
Timeline
Senior Legal Assistant
Fresno County District Attorney's Office
08.2022 - Current
Student Worker - Crime Victim Assistance Center
Fresno County Probation
03.2019 - 08.2022
Front End Cashier Assistant
Costco Wholesale
12.2018 - 03.2021
Cashier/Waitress
El Cochino Mexican Restaurant
11.2016 - 02.2019
BACHELOR OF SCIENCE - CRIMINOLOGY–VICTIMOLOGY
California State University, Fresno
HIGH SCHOOL DIPLOMA -
Central East High School