Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Chandler

Bay Minette

Summary

Dedicated pet care professional with extensive experience at Petsmart, excelling in maintaining cleanliness and ensuring animal safety. Proven ability to build strong client relationships and educate pet owners on optimal care practices. Adaptable and detail-oriented, consistently enhancing customer satisfaction and contributing to a positive team environment.

Overview

4
4
years of professional experience

Work History

Dog Bather

Petsmart
04.2024 - Current
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Contributed to a positive team environment by assisting coworkers with tasks as needed.
  • Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
  • Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.

Pet Care Specialist

Petsmart
03.2023 - 04.2024
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Handled animals safely and remained calm in different situations.
  • Administered medications as prescribed to ensure the wellbeing of pets under care.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
  • Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
  • Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Service Advisor

Team Gunther Kia
02.2023 - 03.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Pet Care Specialist

Petsmart
09.2021 - 03.2023
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Handled animals safely and remained calm in different situations.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Education

GED -

Coastal Alabama Community College
Monroeville, AL
02-2020

Skills

  • Maintaining cleanliness
  • Patience with animals
  • Safety measures
  • Adaptability to change
  • Professional appearance
  • Cross-selling products and services
  • Pet safety awareness
  • Safety precautions and measures
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Adaptability and flexibility
  • Customer communication
  • Human and animal safety

Timeline

Dog Bather

Petsmart
04.2024 - Current

Pet Care Specialist

Petsmart
03.2023 - 04.2024

Service Advisor

Team Gunther Kia
02.2023 - 03.2023

Pet Care Specialist

Petsmart
09.2021 - 03.2023

GED -

Coastal Alabama Community College

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Mia Chandler