Mia Chapa
Plano,Tx
Summary
Dynamic Shift Leader with a proven track record at Golden Chick, excelling in team leadership and customer service management. Demonstrated ability to train employees, enhance team performance, and resolve customer issues effectively. Skilled in cash handling and staff development, ensuring operational excellence and maintaining high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Shift Leader
Golden Chick
1718 14th St Plano, TX 75074 United States
02.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
N/a - Xray Technician
Plano East Senior High
3000 Los Rios Blvd Plano, TX 75074 United States05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Customer service management
- Sales and upselling
- Staff development
- Client service
- Client support
Timeline
Shift Leader
Golden Chick
02.2023 - 04.2024
N/a - Xray Technician
Plano East Senior High