Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mia Crawford

Mia Crawford

Summary

Proven Billing Specialist with a track record of enhancing customer satisfaction and resolving billing discrepancies at United Healthcare Group. Expert in billing systems and software, combined with exceptional relationship-building skills, led to significant improvements in client relations and system accuracy. Demonstrated ability to collaborate across departments and with customers to streamline billing processes and increase efficiency. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Detail-oriented and methodical [Job Title] offering [Number] years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Billing Specialist

United Healthcare Group
08.2021 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.

Telephone Sales Representative

RDI Marketing
08.2018 - 08.2021
  • Led customers through smooth sales processes.
  • Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
  • Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
  • Maintained strong call control to keep customers focused on sales offerings.
  • Adapted communications style based on individual customer needs for an optimal experience catered specifically to them.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Developed rapport with customers through active listening and personalized product recommendations.
  • Met quotas for cold, active and inactive calls, with over [Number] calls completed on average days.
  • Guided customers through plan selection by explaining benefits, costs and restrictions of each option.

Hueston Woods Lodge

Regency Hotel Management
03.2003 - 08.2018
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
  • Elevated the quality of events hosted at the lodge by partnering with local vendors and suppliers.
  • Managed bookings efficiently, maximizing occupancy rates during peak seasons.
  • Contributed significantly towards the Lodge''s continuous improvement endeavors by actively seeking out new ideas for operational enhancements while maintaining a strong commitment towards ongoing learning and development.
  • Increased guest return rate by fostering strong relationships and providing exceptional customer service.
  • Collaborated with other departments to develop cohesive strategies for overall lodge success.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Education

High School Diploma -

Union County High School
Liberty, IN
05.1983

Skills

  • Billing systems and software
  • Insurance Verification
  • Invoice Processing
  • Claims Processing
  • Data entry proficiency
  • HIPAA Compliance
  • Payment posting
  • Customer Engagement
  • Research and due diligence
  • Customer Service
  • Customer service support
  • Payment Transactions
  • Customer Contact
  • Relationship Building

Timeline

Billing Specialist

United Healthcare Group
08.2021 - Current

Telephone Sales Representative

RDI Marketing
08.2018 - 08.2021

Hueston Woods Lodge

Regency Hotel Management
03.2003 - 08.2018

High School Diploma -

Union County High School
Mia Crawford