Mia Cruz
Summary
Detail-oriented Compliance Specialist with a strong foundation in regulatory compliance and customer service. Proven ability to conduct audits and resolve compliance issues, ensuring adherence to standards and enhancing patient satisfaction.
Overview
5
5
years of professional experience
Work History
Compliance Specialist 1
Rcenterpriseinc
Lakeland, Florida
08.2025 - Current
- Conducted audits to assess adherence to compliance protocols.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Ensured adherence to regulatory standards and internal policies through thorough reviews and updates.
- Investigated complaints regarding violations of standards or regulations, facilitating resolution and compliance.
- Collaborated with departments to address compliance-related issues promptly.
- Reviewed documents to verify required signatures, enhancing accuracy and compliance.
Patient Service Specialist
Rcenterpriseinc
Lakeland, Florida
10.2021 - 08.2025
- Answered incoming calls and resolved inquiries promptly to enhance patient satisfaction.
- Delivered customer service support by addressing questions about services, contributing to informed patient decisions.
- Maintained accurate patient records in compliance with privacy regulations.
- Ensured strict confidentiality of sensitive information to uphold patient trust and compliance.
- Completed clerical duties such as filing, faxing, and copying documents.
Party Attendant
Cypress Lanes
Winter Haven, Florida
04.2021 - 02.2022
- Coordinated timely food and beverage service for event attendees, enhancing overall guest experience.
- Greeted guests and provided friendly customer service.
- Cleaned and maintained party spaces, ensuring a welcoming environment for guests before and after events.
- Communicated with parents to address questions and concerns, fostering positive relationships and satisfaction.
- Followed proper sanitation guidelines when handling food items.
Education
Sterile Processing Technician
Concorde Career College
Orlando, FL11-2024
Skills
- Regulatory compliance
- Internal auditing
- Policy development
- Complaint investigation
- Document verification
- Customer relationship management
Timeline
Compliance Specialist 1
Rcenterpriseinc
08.2025 - Current
Patient Service Specialist
Rcenterpriseinc
10.2021 - 08.2025
Party Attendant
Cypress Lanes
04.2021 - 02.2022
Sterile Processing Technician
Concorde Career College