Mia Donnelly
Oceanside,CA
Summary
Strategic-thinking creative individual with experience in a wide range of trades. Offering engaging and pleasant personality with expertise improving customer relationships. A fearless Artist with polished communication skills willing to take creative risks and push conceptual boundaries. Innovative problem-solver who is always willing to flex skills amongst various trades despite any potential challenges.
Overview
6
6
years of professional experience
Work History
Aquatics Supervisor
The Wave Waterpark
Vista, CA
03.2022 - Current
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Opening/closing park operations
- Daily staffing paperwork management
- Direct point of contact for customer concerns
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Monitored workers for performance, professionalism and service quality.
- Trained workers in service policies, safety requirements and specifics of activities.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Oversaw team of workers expertly supporting guests and promoting loyalty to program offerings.
Website & Marketing Intern
UCSC Education And Opportunity Program
Santa Cruz, CA
08.2021 - 06.2022
- Website editor using WCMS software.
- Constant communication via email with programs a part of EOP.
- Informational text and media updates to the site
- Regular Zoom meetings with Supervisors and colleagues.
- Troubleshot issues with websites and fixed scripting and use issues.
- Designed graphics for website decoration and layout.
- Maintained websites for Education and Opportunity Program services.
- Developed and maintained courteous and effective working relationships.
Barista
Starbucks
Vista, CA
04.2021 - 06.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality - regularly opened the store at 4am.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cultivated to recall customers' names and address each by name.
- Created original artwork for specials board display daily.
Swim Director & Lifeguard Captain
The Wave Waterpark
Vista, CA
04.2019 - 08.2021
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Prepared equipment before each class class and stored items promptly after classes.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Provided documentation of processes to comply with regulations and company policies.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Attentively monitored swimmers to identify distress.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
Student Maintenance Worker
UCSC CHES Facilities
Santa Cruz, CA
06.2020 - 09.2020
- Refurbished UCSC college dormitories
- Followed instructions from supervisor regarding daily job tasks and duties.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality - bunk beds, closets, desks, etc.
Lifeguard
The Wave Waterpark
Vista, CA
04.2018 - 08.2018
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Entered water immediately to pull struggling swimmers to safety.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Saved distressed persons using rescue techniques and equipment.
- Checked pool and surrounding areas for hazardous conditions.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Team Member
Surf City Squeeze
Carlsbad, CA
05.2016 - 06.2020
- Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
- Created quality beverages for customers following recipes and presentation standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Explained product details to share ingredients, allergens or preparation methods.
- Communicated special requests and coordinated daily tasks working with teammates.
- Operated POS system for quick order entry and cash drawer accuracy.
- Took customer orders and accurately processed in system.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Contacted supervisor to notify of low product stock or other concerns.
- Cut, diced, and chopped fresh ingredients and toppings for smoothies.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Dining Hall Staff Member
UCSC Porter Dining
Santa Cruz, CA
01.2019 - 01.2020
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Gym Receptionist
Carlsbad Kickboxing Club
Carlsbad, CA
01.2016 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sold memberships and personal training sessions to new customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed class sign-ups, communicated with clients and updated client records.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Checked members into gym by scanning badges.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Kept clubhouse clean, neat and well-stocked for use.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Art
University of California, Santa Cruz
Santa Cruz, CA06.2022
High School Diploma -
El Camino High School
Oceanside, CA06.2018
Skills
- CPR, AED, and First Aid Certified
- Equipment Checks and Assessments
- Proficient with Microsoft Office, Word, Google Doc, and Excel
- Adobe Systems Adobe Creative Cloud: Photoshop, Illustrator, Lightroom, Audition, and Premiere Pro
- Abundant Customer service experience
- Food Safety Guidelines
- Supervisor leadership and communication skills
- Organizational and filing skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Aquatics Supervisor
The Wave Waterpark
03.2022 - Current
Website & Marketing Intern
UCSC Education And Opportunity Program
08.2021 - 06.2022
Barista
Starbucks
04.2021 - 06.2022
Student Maintenance Worker
UCSC CHES Facilities
06.2020 - 09.2020
Swim Director & Lifeguard Captain
The Wave Waterpark
04.2019 - 08.2021
Dining Hall Staff Member
UCSC Porter Dining
01.2019 - 01.2020
Lifeguard
The Wave Waterpark
04.2018 - 08.2018
Team Member
Surf City Squeeze
05.2016 - 06.2020
Gym Receptionist
Carlsbad Kickboxing Club
01.2016 - 09.2016
Bachelor of Arts - Art
University of California, Santa Cruz
High School Diploma -
El Camino High School
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