Holden Coe
Conowingo,MD
Summary
A proven young leader who has worked from the bottom up and looking to keep this pace by jumping on any possible opportunities to put any experience under the belt while scaling the ladder of leadership roles. A strong willed worker who has handled the high stress of medical emergencies and staffing struggles with the main objective of building the confidence and independence in employees needed to foster and grow a proficient work environment which in turn provides enhanced guest satisfaction and safety of all.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Aquatics Supervisor
Great Wolf Lodge
06.2024 - Current
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services during high stress incidents.
- Conducted performance audits for lifeguards, providing constructive feedback to facilitate growth and professional development to ensure the safety of guests and employees alike.
- Facilitated hiring, training and evaluation of staff including courses such as Aquatics 101.
- Delegated and communicated different tasks and expectations to ensure smooth operation of department.
- Boosted loyalty and retained customers by resolving issues and dissatisfaction through guest recovery methods.
- Assisted with in-service training and meetings to ensure all employees follow Great Wolf Lodges Standard Operating Procedures.
- Run multiple online documents including but not limited to, auditing software, legal liability documentation, employee management and time edits, etc.
Lifeguard
Great Wolf Lodge
05.2023 - 06.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals assistance.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
Associate of Arts - General Studies
Cecil College
North East, MD05.2027
High School Diploma -
Perryville High School
Perryville, MD05.2025
Skills
- First Aid Proficiency
- Leadership Skills
- Teamwork and Collaboration
CPR, First Aid, AED, Oxygen Care
Building Confidence in Employees
Communicating to Accomplish Goals
- Staff Management
- Customer Service
- Problem-solving Abilities
- Excellent Communication
- Organizational Skills
Delegating and Assigning Positions and Tasks
Languages
Spanish
Limited Working
Korean
Elementary
Certification
- Red Cross CPR / First Aid Certified
- Ellis and Associates Lifeguard Certified
- Ellis Aquatic Vigilance System Certified
Timeline
Aquatics Supervisor
Great Wolf Lodge
06.2024 - Current
Lifeguard
Great Wolf Lodge
05.2023 - 06.2024
- Red Cross CPR / First Aid Certified
- Ellis and Associates Lifeguard Certified
- Ellis Aquatic Vigilance System Certified
Associate of Arts - General Studies
Cecil College
High School Diploma -
Perryville High School
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