Mia Duncan
New Orleans,LA
Summary
Compassionate Medical Assistant Intern known for high productivity and efficient task completion. Possess specialized skills in patient care, medical terminology, and electronic health records management. Excel in communication, empathy, and time management, ensuring seamless support in fast-paced healthcare environments. Committed medical assistant intern with practical experience in patient care, medical procedures and health administration. Skilled in building strong relationships with patients, maintaining patient confidentiality and adhering to professional ethics. Demonstrated ability to make positive impacts in previous roles by streamlining processes, ensuring smooth operations and improving overall patient satisfaction. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Medical Assistant
DePaul Community Services
New Orleans, Louisiana
07.2025 - Current
- Educated patients on health maintenance and preventive care practices.
- Scheduled appointments and coordinated patient referrals efficiently.
- Performed routine laboratory tests and processed specimens accurately.
- Maintained cleanliness and organization of medical equipment and supplies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Provided compassionate care and support to children during appointments.
- Assisted pediatricians in conducting routine examinations and assessments.
Medical Assistant Intern
Henry Evan Family Practice
New Orleans, LA
12.2012 - 02.2013
- Performed patient intake duties, including taking vital signs and medical histories.
- Assisted physicians with examinations and procedures.
- Prepared examination rooms with necessary instruments and supplies.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
Patient Care Technician
West Jefferson
Marrero, LA
04.2018 - 06.2019
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided emotional support for patients and families during difficult times.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Notified senior staff of patient emergencies to optimize outcomes.
Medical Assistant
Ochsner Baptist Medical Center
New Orleans, LA
09.2019 - 09.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
- Scheduled appointments for patients via phone and in person.
Medical Assistant
Ochsner Medical Center
Jefferson , LA
09.2024 - 06.2025
- Developed and maintained detailed production schedules to ensure on-time completion of projects.
- Monitored progress of assigned tasks, identified issues that caused delays, and worked with appropriate personnel to resolve them.
- Ensured compliance with safety regulations when creating work instructions for operators.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
Pharmacy Technician
Walgreens
New Orleans, LA
07.2005 - 07.2015
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Cocktail Server
Harrah's Casino
New Orleans, LA
07.2015 - 08.2018
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Prepared and served alcoholic beverages in accordance with company standards.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
Cocktail Server
Boomtown Casino & Hotel
Harvey , LA
11.2016 - 04.2018
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered questions regarding drinks specials and menus items.
- Received payment by cash or credit card and return change when necessary.
- Processed cash payments from customers using a point-of-sale system.
- Cleaned bar area including wiping surfaces, disposing trash.
- Communicated with patrons to offer friendly service and determine needs.
- Maintained tidiness and organization throughout bar area.
Education
Some College (No Degree) - Medical Technology
Blue Cliff College
Clearview La04-2013
High School Diploma -
John McDonogh High School
2426 Esplanade Ave05-2000
Skills
- Room restocking
- Patient confidentiality
- Cleaning and sanitation protocols
- Patient data collection
- Sterilization procedures
- First aid and CPR certified
- Medical office administration
- Medical procedure assistance
- Laboratory specimen handling
- Attention to detail
- Problem solving
- Emotional intelligence
- Professionalism and ethics
- Adolescent health
- Pediatric patient care
- Newborn care
- Immunization administration
Certification
- CPR
Timeline
Medical Assistant
DePaul Community Services
07.2025 - Current
Medical Assistant
Ochsner Medical Center
09.2024 - 06.2025
Medical Assistant
Ochsner Baptist Medical Center
09.2019 - 09.2024
Patient Care Technician
West Jefferson
04.2018 - 06.2019
Cocktail Server
Boomtown Casino & Hotel
11.2016 - 04.2018
Cocktail Server
Harrah's Casino
07.2015 - 08.2018
Medical Assistant Intern
Henry Evan Family Practice
12.2012 - 02.2013
Pharmacy Technician
Walgreens
07.2005 - 07.2015
Some College (No Degree) - Medical Technology
Blue Cliff College
High School Diploma -
John McDonogh High School