Mia Enriquez
Los Fresnos
Summary
Detail oriented team member with experience in customer service and collaboration in different fields. Skilled in adapting to new technologies and fostering teamwork to enhance operational efficiency and customer engagement. Known for professionalism and time management while resolving customer inquiries and ensuring compliance with policies. Committed to delivering high-quality service and supporting team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
Los Fresnos CTE (Valley Regional Medical Center)
Brownsville, TX
01.2024 - 05.2024
- Performed venipunctures and skin punctures to collect blood samples for testing.
- Ensured compliance with safety protocols and infection control measures during all procedures.
- Contributed to a positive clinic environment by maintaining cleanliness and organization within the workspace.
- Supported successful accreditation efforts by diligently adhering to regulatory requirements for phlebotomy practice within the facility.
- Conducted thorough equipment maintenance checks to guarantee reliable performance during specimen collection procedures.
- Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
- Continuously updated knowledge of phlebotomy best practices through ongoing training and professional development opportunities.
- Upheld strict confidentiality standards regarding sensitive patient information, adhering to HIPAA guidelines at all times.
- Promoted patient education by explaining the purpose and process of phlebotomy services, addressing any concerns or misconceptions with clarity and patience.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Verified patients' identification for proper sample collection.
Cashier
Texican BBQ CO
Olmito, TX
11.2024 - Current
- Monitored inventory levels and reported shortages to management
- Answered questions about store policies and addressed/resolved customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport with loyal customers for better personalized service
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Responded promptly to requests for assistance and customer inquiries.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Ensemble Musician
Mariachi Sol Azteca
Los Fresnos, TX
08.2024 - 08.2025
- Collaborated with fellow musicians to create original compositions, fostering creativity and teamwork.
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Performed live music at various venues, enhancing audience engagement and entertainment quality.
- Improved stage presence through dynamic performances, captivating audiences and encouraging repeat attendance.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05-2024
Skills
- BLS Certification
- CPR Certification
- Customer service
- Work ethic and integrity
- Time management skills
- Patience and empathy
- Team collaboration
- Professionalism and courtesy
Certification
- PT - Phlebotomy Technician
- CPCT/A - Patient Care Technician/Assistant
Timeline
Cashier
Texican BBQ CO
11.2024 - Current
Ensemble Musician
Mariachi Sol Azteca
08.2024 - 08.2025
Phlebotomy Student
Los Fresnos CTE (Valley Regional Medical Center)
01.2024 - 05.2024
High School Diploma -
Los Fresnos High School