Mia Franciosi
Westminster,USA
Summary
Adept in leveraging investigative and data analysis skills honed at DC Metropolitan Police Department, I excel in environments requiring confidentiality and meticulous research. My background in crime analysis, investigation, and technology support, combined with exceptional customer service, underscores my capability to enhance team efficiency and data integrity. Proficient in law enforcement, cybersecurity and communication, I consistently deliver comprehensive insights and solutions. I am a recent graduate with a Masters degree in Criminal Justice seeking a full-time position.
Overview
9
9
years of professional experience
Work History
Server
Tavern in the Square
Littleton, MA
05.2024 - Current
- Delivered exceptional customer service to enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new servers on menu knowledge and best practices for service excellence.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Investigative Intern
DC Metropolitan Police Department
Washington
01.2024 - 04.2024
- Analyzed documents, evidence, footage, and records related to investigations.
- Compiled comprehensive case files for investigators' review.
- Adhered to strict confidentiality protocols when handling sensitive information.
- Assisted in conducting interviews with witnesses, victims, and suspects.
- Provided technical support for Body Worn Cameras.
- Conducted research on potential suspects and witnesses to assist in investigations, utilizing online databases and other resources.
Server
Parm Famous Italian
Burlington
09.2022 - 08.2023
- Provided excellent customer service to ensure guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Sterilization Dental Assistant
Wachusett Family Dental
Westminster
05.2020 - 08.2022
- Sterilized dental equipment and examination rooms in accordance with infection control policies.
- Followed established safety procedures when handling hazardous waste.
- Operated steam autoclave machines according to manufacturer's instructions and safety protocols.
- Conducted quality control checks on all sterile products to ensure they meet established standards.
- Assisted with training new staff members on proper techniques for instrument assembly and decontamination.
Police Intern
Westminster Police Department
Westminster
09.2019 - 03.2020
- Participated in training exercises designed to reinforce knowledge of law enforcement techniques.
- Provided administrative support to police officers, including filing paperwork and preparing reports.
- Tracked status of cases and warrants to maintain files and records.
- Observed routine patrol operations with officers in order to gain experience and understanding of police procedures.
- Developed knowledge of criminal justice system, departmental policies, and procedures.
State Senate Intern
Commonwealth of Massachusetts
Leominster
05.2017 - 09.2017
- Greeted visitors to the Senate office and provided general information about the office.
- Maintained a database of contact information for constituents who had reached out to the office seeking assistance or guidance.
- Organized documents for filing in accordance with established procedures.
- Answered phones, managed emails, and responded to constituent inquiries.
- Assisted with special projects including mailings, surveys, petitions, and newsletters.
- Developed strong communication and interpersonal skills while working with a variety of staff, constituents, and other stakeholders.
Education
Master of Arts - Criminal Justice
University of Massachusetts - Lowell
Lowell, MA05.2025
Bachelor of Science - Criminal Justice - Homeland Security Studies
University of Massachusetts - Lowell
Lowell, MA05.2024
High School Diploma - undefined
Oakmont Regional High School
Ashburnham, MA05.2020
Skills
- Analytical investigation skills
- Risk assessment and threat analysis
- Criminal investigation
- Technology support
- Data collection and analysis
- Case work
- Victim assistance
- Criminal law
- Documentation and reporting skills
- Collaboration and teamwork
- Customer service
- Cash handling
- Victim assistance
Extracurricular Activities
University of Massachusetts Lowell Cheerleading Team - E-Board/ Team Member
Lowell, MA - 08/2020 - 05/2024
- Maintained 15 hours/week training and game schedule while maintaining a 3.8 GPA average.
- Assisted coach and fellow board members in administrative duties such as scheduling and financing.
- Competed at National Cheerleaders Association College Cheerleading Nationals in 2022 and 2023.
University of Massachusetts Lowell Criminal Justice Society - Member
Lowell, MA - 08/2021 - 05/2025
- Attended weekly meetings along with fellow UML CJ students.
- Attended guest speaker lectures and participated in CJ Society sponsored events.
Timeline
Server
Tavern in the Square
05.2024 - Current
Investigative Intern
DC Metropolitan Police Department
01.2024 - 04.2024
Server
Parm Famous Italian
09.2022 - 08.2023
Sterilization Dental Assistant
Wachusett Family Dental
05.2020 - 08.2022
Police Intern
Westminster Police Department
09.2019 - 03.2020
State Senate Intern
Commonwealth of Massachusetts
05.2017 - 09.2017
Bachelor of Science - Criminal Justice - Homeland Security Studies
University of Massachusetts - Lowell
High School Diploma - undefined
Oakmont Regional High School
Master of Arts - Criminal Justice
University of Massachusetts - Lowell