Mia Galvan
Las Vegas,NV
Summary
Dynamic professional with extensive experience in customer service and operations at The Grove Dispensary. Recognized for fostering a welcoming atmosphere and enhancing customer satisfaction through personalized recommendations. Proven ability to maintain workplace cleanliness and safety while achieving production targets. Strong interpersonal skills and a commitment to teamwork drive success in fast-paced environments. Looking to broaden my horizon in the beauty industry, where my true passion, dedication and motivation lay.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Budtender
The Grove Dispensary
Las Vegas, NV
05.2025 - Current
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Checked guests' photo identification for validity and age requirements.
Production Worker
The Grove Dispensary
Las Vegas, NV
06.2023 - 04.2025
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Assistant Manager
LUV Car Wash
Las Vegas, NV
12.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Member
Palm Beach Tan
Las Vegas, NV
11.2018 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Monitored and verified merchandise for proper prices and labels.
Heavy Machine Operator
Fabrication Technologies
Las Vegas, NV
04.2018 - 11.2018
- Maintained a clean and organized work environment, minimizing hazards and promoting overall safety on the job site.
- Operated forklift, haul trucks, loader and other equipment on daily basis.
- Achieved a strong safety record by consistently following all company guidelines, procedures, and regulations for heavy machine operations.
- Operated dozer and heavy equipment on slopes, hillsides and roadsides.
- Consistently met project deadlines through effective time management and efficient use of heavy machinery.
- Upheld strict quality control standards while operating heavy machinery, contributing to consistently high levels of customer satisfaction on completed projects.
- Supported other operators as needed, demonstrating adaptability and teamwork in high-stress environments.
- Operated machining equipment safely with team of operators.
Education
Licensed Cosmetologist - Cosmetology
Euphoria Institute of Beauty, Arts & Sciences
Las Vegas, NV11.2024
Skills
Positive Energy
Customer Service
Workplace Cleanliness
Heavy Lifting
Fast & Efficient Learner
Certification
Licensed Cosmetologist
Timeline
Budtender
The Grove Dispensary
05.2025 - Current
Production Worker
The Grove Dispensary
06.2023 - 04.2025
Assistant Manager
LUV Car Wash
12.2021 - 05.2023
Team Member
Palm Beach Tan
11.2018 - 01.2019
Heavy Machine Operator
Fabrication Technologies
04.2018 - 11.2018
Licensed Cosmetologist - Cosmetology
Euphoria Institute of Beauty, Arts & Sciences