Mia Gargiulo
Aliquippa
Summary
I’m a dedicated college student currently studying business at Kent State University, with a good history of working in the food service industry. Hardworking and can adapt well in a new environment. Looking forward to being able to put my collaboration skills and knowledge into a workplace setting. Has strong communication skills and is excited to learn new things!
Overview
3
3
years of professional experience
Work History
Front-of-House Worker
Chick-fil-A
Robinson
06.2024 - Current
- Assisted fellow employees whenever needed in order to maximize efficiency during peak hours.
- Ensured compliance with all safety regulations within the restaurant environment.
- Conducted regular inspections of dining area for cleanliness and tidiness.
- Processed orders quickly and accurately while maintaining a high level of customer satisfaction.
- Rang up customers and processed cash, credit card and digital payments through register system.
Hostess/Table Busser
J.W. Hall's Steak and Seafood Inn
Aliquippa
05.2025 - 08.2025
- Greeted guests warmly and guided them to their tables.
- Managed reservations and organized seating arrangements efficiently.
- Maintained cleanliness and organization of the entrance area.
- Handled guest inquiries and resolved concerns promptly.
- Monitored dining room flow to optimize seating capacity efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Cleaned and set tables for efficient service during busy shifts.
- Replenished supplies and maintained cleanliness in dining areas.
- Bussed and reset tables in an orderly fashion.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
Brand Representative
Altar'd State
Fairlawn
02.2025 - 05.2025
- Engaged customers by promoting brand values and mission-driven initiatives.
- Educated customers on product features and benefits to drive informed purchases.
- Collaborated with team members to maintain a positive shopping environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained knowledge of current trends to connect with target audience effectively.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
Hostess/Takeout
Bravo Italian Kitchen
Robinson
03.2023 - 07.2024
- Answered phone calls to take reservations and address guest questions and concerns.
- Assisted in seating guests and managing the wait list while speaking with members and guests in outgoing and friendly manner.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Trained new hostesses on proper procedures for seating guests.
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Performed cashier duties, such as taking payments from guests or ringing up orders at the register.
Education
Exploratory - Business - Business Administration
Kent State University
Kent, OH, US05.2028
Skills
- Food safety
- Phone etiquette
- Cash handling proficiency
- Professional appearance
- Money handling
- Greeting guests
- Payment processing
- Point of sale systems
- Customer service
- Positive attitude
Timeline
Hostess/Table Busser
J.W. Hall's Steak and Seafood Inn
05.2025 - 08.2025
Brand Representative
Altar'd State
02.2025 - 05.2025
Front-of-House Worker
Chick-fil-A
06.2024 - Current
Hostess/Takeout
Bravo Italian Kitchen
03.2023 - 07.2024
Exploratory - Business - Business Administration
Kent State University