Mia Gatten
Washington,PA
Summary
Friendly team member with much experience in customer service and back of house work, dedicated to the happiness of guests as well as the speed and quality of the service. Focuses on efficiency and accuracy as well as keeping the workplace clean and safe for customers and co-workers.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A
06.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked in the kitchen with machines and food, focused on food safety and avoiding cross contamination.
Barista
Target/Starbucks
05.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
No Degree -
Grand Canyon University
Phoenix, AZSkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Works Well Under Pressure
- Speed and Efficiency
- Focuses on Guest Satisfaction and Recovery
Timeline
Barista
Target/Starbucks
05.2023 - 08.2023
Team Member
Chick-fil-A
06.2021 - Current
No Degree -
Grand Canyon University