Mia Geisel

Orlando

• Managed front-of-house operations, ensuring seamless guest experiences and optimal seating arrangements.
• Trained and supervised host staff, fostering a collaborative and efficient team environment.
• Developed and implemented reservation systems to streamline guest flow and enhance service delivery.
• Coordinated special events, collaborating with vendors to exceed client expectations.
• Led weekly staff meetings, discussing operational updates and reinforcing service excellence principles.
• Evaluated customer feedback, identifying trends to improve service standards and guest satisfaction.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.
• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
• Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
• Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.