Mia Gibson-Campbell
Walmart Neighborhood Market
Archdale,NC
1
Certification
12
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Digital Personal Shopper
4 Years 8 Months- Assisted customers with product selection and tailored shopping experiences based on preferences.
- Utilized mobile app technology to streamline order processing and enhance customer engagement.
- Monitored inventory levels and collaborated with team members to ensure product availability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for digital shopping support.
Asset Protection Associate
2 Years- Monitored store activities to prevent theft and ensure safety protocols.
- Conducted regular audits of inventory and security systems for accuracy.
- Assisted in training new staff on loss prevention techniques and policies.
- Collaborated with management to implement effective asset protection strategies.
Bakery Manager
4 Years 9 Months- Supervised daily bakery operations, ensuring quality standards and compliance with food safety regulations.
- Trained and mentored staff on baking techniques and customer service best practices.
- Developed inventory management procedures to minimize waste and optimize product availability.
- Implemented promotional strategies to increase sales of seasonal baked goods and specialty items.
- Monitored production schedules to ensure timely product availability for peak shopping hours.
- Conducted regular staff performance evaluations to support professional growth and development initiatives.
- Enhanced customer satisfaction through effective resolution of issues related to bakery products and services.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Monitored inventory levels and identified opportunities for cost savings.
Assistant Customer Service Manager
2 Years 11 Months- Assisted in resolving customer inquiries and complaints, enhancing overall satisfaction.
- Coordinated team schedules to ensure optimal service coverage during peak hours.
- Trained new staff on customer service protocols, fostering a collaborative environment.
- Monitored inventory levels and assisted in product replenishment processes.
Education
Bachelor of Science - Biology
Skills
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Customer satisfaction
Excellent communication
Organizational skills
Adaptability and flexibility
Task prioritization
Self motivation
Professionalism
Opening and closing procedures
Time management abilities
Inventory management
Processing payments
Professional demeanor
Food safety and sanitation
Team member motivation
Restock shelves
Serve customers
Order processing
Customer engagement
Cash handling
Multitasking Abilities
Team leadership
Certification
Food safety
Timeline
Asset Protection Associate
Walmart Neighborhood Market
05.2024 - 05.2026Read More
Digital Personal Shopper
Walmart Neighborhood Market
01.2022 - CurrentRead More
Bakery Manager
Lowe’s Food
05.2017 - 02.2022Read More
Assistant Customer Service Manager
Lowe’s Food
06.2014 - 05.2017Read More
Winston-Salem State University
Bachelor of Science from Biology
Read More