Hostess
Cracker Barrel Old Country Store
06.2017 - 12.2019
- Escorted guests to proper tables or offered open seating options in areas
- Monitored restaurant activity to determine seating and dining flow
- Engaged with guests to maximize satisfaction with food and service
- Assistant in the kitchen with the food work and dishes
- Communicated clearly with servers regarding guest needs or requests
- Organized reservations and special events
- Responded quickly to complaints from guests and took appropriate action to resolve them
- Observed guest needs throughout dining experience, driving high-quality service
- Demonstrated flexibility by helping out in other departments as needed
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Helped bus tables and ran food to patrons during high-volume periods