Mia Guzman
Dallas
Summary
Motivated and dependable professional with strong communication skills, bilingual in English and Spanish. Experienced in delivering excellent customer service, working in fast-paced environments, and handling responsibilities with a positive attitude. Quick to learn, highly adaptable, and passionate about providing support that makes a difference.
Overview
4
4
years of professional experience
Work History
Assistant Teacher
My Small Wonders
Dallas
06.2024 - 03.2025
- Evaluated student work using established criteria.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Encouraged positive behavior with rewards and incentives.
- Assessed student progress through observation, testing, and feedback from teachers.
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Helped maintain a safe and orderly learning environment.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Created calm and disciplined classroom environment to improve student focus.
Assistant Manager
Burger King
Dallas
05.2023 - 06.2024
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Waitress
Luxury Staff Events
Dallas
06.2021 - 03.2023
- Bussed tables as needed during peak hours.
- Checked back with guest throughout meal service to ensure satisfaction.
- Developed positive relationships with regular guest through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Managed food service and post-event cleanup to ensure a seamless guest experience.
Skills
- Communication skills
- Critical thinking
- Team collaboration
- Customer service
- Organizational skills
- Team building
Timeline
Assistant Teacher
My Small Wonders
06.2024 - 03.2025
Assistant Manager
Burger King
05.2023 - 06.2024
Waitress
Luxury Staff Events
06.2021 - 03.2023