Summary
Overview
Work History
Education
Skills
Timeline
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Mia Harris

Mia Harris

Sun City,AZ

Summary

Self-motivated and career-oriented professional with a history of demonstrated success in a variety of work environments. Skilled and experienced with professionally negotiating agreements, communicating complex, often detailed information to customers, and closing sales. Versatile, analytical and personable, with excellent problem-solving and team leadership skills.

Overview

29
29
years of professional experience

Work History

Tech Support Coordinator, Call Center

Verizon Wireless
01.2011 - 01.2023
  • Problem solving and trouble shooting all services offered by Verizon Wireless, ie: 5G, 5G home internet, calling features, equipment issues, and network provisioning
  • Responsible for assisting customers with upgrades, options, billing, phone and other technical issues
  • Continually offer outstanding customer service while also maintaining ACPD, UGPC, ERP, and RR metrics to meet or exceed company-set standards.

Customer Service Representative, Retail

Verizon Wireless
01.2001 - 01.2010
  • Appointed Merchandising Champion, responsible for overall store appearance and cleanliness along with informing store representatives of pricing and promotion changes
  • Handled cash per company procedure during store opening and closing, preparing the cash deposit, as well as managing the Bill Payment Kiosk
  • Assisted with monthly training to ensure that all customer representatives exceeded the 90% threshold requirement
  • Assisted management with advising representatives about their Net Promoter Score (a system developed to measure customer satisfaction)
  • Responsible for inventory shipping and receiving of phones, and accessories.

Training Supervisor

DialAmerica Marketing
01.1994 - 01.2000
  • Analyzed agent performance and completed Call Quality Checklists to assist agents with providing the highest quality calls
  • Trained new representatives on company policies and procedures
  • Monitored progress and coached new hires for the first 30 days of employment.

Education

Graduate -

John Adams High School
Mishawaka, IN

Skills

  • Cash Management
  • Technical Client Support
  • Retail Operations
  • Performance Management
  • Billing Systems
  • Training and Mentoring

Timeline

Tech Support Coordinator, Call Center

Verizon Wireless
01.2011 - 01.2023

Customer Service Representative, Retail

Verizon Wireless
01.2001 - 01.2010

Training Supervisor

DialAmerica Marketing
01.1994 - 01.2000

Graduate -

John Adams High School

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Mia Harris