Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Gilberto Perez

Harlingen,TX

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Teller/Call Center RepresentativeBartender Shift ManagerSales Associate

Work Type

Full TimePart Time

Location Preference

HybridRemoteOn-Site
Location: Harlingen, TX, USSan Antonio, TX
Open to relocation: Yes

Salary Range

$2/hr - $25/hr

Important To Me

4-day work weekPaid sick leave401k matchPaid time offFlexible work hoursHealthcare benefitsCompany CulturePersonal development programsCareer advancementWork-life balanceTeam Building / Company Retreats

Summary

Detail-oriented Bank Teller with extensive experience in customer service and compliance. Skilled in cash handling, conflict resolution, and problem-solving, with a strong understanding of banking operations. Committed to maintaining high accuracy and productivity while enhancing client relationships. Effective team player and independent worker in fast-paced environments, dedicated to achieving organizational goals.

Overview

9
9
years of professional experience

Work History

Teller/Call Center Representative

Rio Grande Valley Credit Union
Harlingen, Texas
08.2022 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Delivered exceptional service to customers, fostering positive experiences both in person and over the telephone.
  • Assisted members with account inquiries, delivering tailored solutions to enhance customer satisfaction.
  • Resolved member complaints in a professional manner.
  • Built and maintained client relationships through quality, personalized interactions.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Identified fraudulent activity or suspicious behavior, promptly reporting it to management to mitigate risk.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to compliance regulations and security protocols daily.

Bartender Shift Manager

Longhorn Steakhouse
Harlingen, Texas
01.2021 - 08.2023
  • Supervised bartending staff during busy shifts to optimize service delivery.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Resolved customer inquiries and complaints to improve overall guest satisfaction.
  • Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
  • Implemented new training programs to improve bartender skills and efficiency.
  • Managed inventory levels and ordered supplies to maintain bar operations.
  • Ensured compliance with all relevant laws regarding sale and serving of alcoholic beverages.

Sales Associate

Polo Ralph Lauren Factory Store
Mercedes, Texas
10.2017 - 12.2019
  • Assisted customers with product selection and provided personalized recommendations.
  • Engaged customers through effective communication and active listening skills.
  • Resolved customer inquiries and concerns promptly and professionally.
  • Processed transactions accurately, ensuring a smooth customer checkout experience.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained organized store layout and visual merchandising to enhance product visibility.
  • Restocked merchandise to ensure optimal product availability on the sales floor.
  • Collaborated with team members to improve customer service, resulting in increased satisfaction.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Participated in promotional events to drive store traffic and engagement.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Harlingen High School South
Harlingen
05-2015

Skills

  • Transaction processing
  • Fraud detection
  • Banking services
  • Cash management
  • Compliance adherence
  • Customer service excellence
  • Customer relationship management
  • Service optimization
  • Cash drawer balancing
  • Customer education
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Confidentiality
  • Strong work ethic
  • Patience and empathy
  • MICROSOFT OFFICE Software Proficiency

Timeline

Teller/Call Center Representative

Rio Grande Valley Credit Union
08.2022 - Current

Bartender Shift Manager

Longhorn Steakhouse
01.2021 - 08.2023

Sales Associate

Polo Ralph Lauren Factory Store
10.2017 - 12.2019

High School Diploma -

Harlingen High School South

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Gilberto Perez