Mircosoft office
Mia Haslem
Customer Service
Humble,TX
Summary
I'm a customer service Professional with over 5 years of experience that thrives on helping other, going above and beyond with every task. I'm enthusiastic about growing and gaining new skills on my customers service journey. I value learning from others, and genuine connections. I spent most of my working career in customer service. It was there that I learned how much I loved helping people find what they wanted and taking care of their needs.
Overview
10
10
years of professional experience
Work History
Brick House Tavern & Tap
Humble , TX
2020.04 - Current
- Provide prompt, courteous, and professional service to customers
- Take food and beverage orders, deliver meals and drinks
- Anticipate and address customers concerns
- Processing payments
Correctional Officer
Texas Department, Criminal Justice
Atascocita , TX
2019.09 - 2020.08
- Processed inmates by completing paperwork, conducting searches and recording fingerprints
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Enforced resident behavior management protocols and wrote incident reports for infractions
- Inspected cells and conducted random searches of common areas
- Detected potential threats and quickly defused conflicts
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Received property from incoming inmates, provided receipts and inspected items for contraband.
Care Aide
ILIFE
Milwaukee , WI
2016.02 - 2019.08
- Established good rapport with clients and family members by being cheerful and efficient
- Observed and reported changes in clients' physical condition and behavior
- Created safe environment, preventing falls and accidents
- Reminded clients to take medications and keep appointments
- Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments
- Liaised between doctors and patients about care plans, progress and changing health conditions
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
PSE Clerk
UNITED STATES POSTAL SERVICE
Milwaukee , WI
2014.11 - 2018.04
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Utilized factors such as package shape and final destination to sort into correct bins for delivery
- Offered support and advice to newer personnel to improve performance
- Operated mail processing equipment and manually sorted mail
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Education
Bachelor of Science - Criminal Justice
Upper Iowa University Fayette
Skills
Computer savvyundefined
Software
Spreadsheets
Presentations
Interests
Reading
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Brick House Tavern & Tap
2020.04 - Current
Correctional Officer
Texas Department, Criminal Justice
2019.09 - 2020.08
Care Aide
ILIFE
2016.02 - 2019.08
PSE Clerk
UNITED STATES POSTAL SERVICE
2014.11 - 2018.04
Bachelor of Science - Criminal Justice
Upper Iowa University Fayette
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