THAIS CARVALHO
Pompano Beach
Summary
Experienced professional with nine years of work experience at global and national organizations. Strong track record in delivering exceptional customer service and achieving results. Seeking a position to utilize my experience, skills, and dedication to drive success and make a positive impact. Committed to continuous growth and development in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Diverse Care Now
03.2023 - Current
- Greet and welcome guests upon arrival
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
National Services Representative (NSR)
NACA Non-profit
09.2021 - 03.2023
- Schedule counseling appointments, addressing questions and resolving issues concerning NACA's operations
- Answer customer service calls following company policies and best practices
Front Desk Agent
Comfort Suites Miami Airport
12.2019 - 03.2023
- Assisted guests' reservations and checked them into their rooms
- Assessed needs for excellent recommendations for business and leisure travelers
- Collected payments through Comfort Suites' operating system
Front Desk Assistant
Michael K Fish CPA PA
12.2018 - 04.2019
- Efficiently answered e-mails and calls
- Carefully organized tax paperwork
- Restocked supplies, printed, and scanned important documents
Front Desk Agent
Hyde Midtown/ Atlantic Pacific Management
01.2018 - 12.2018
- Provided the highest level of service in a luxurious condominium
- Presented with innovative solutions
Front Desk Receptionist
Wells Fargo Bank
12.2017 - 01.2018
- Handled bank customers inquiries
- Provided administrative support to the office
- Managed office and sales support tasks, including accounts payable, accounts receivable, and payroll processing
Guest Service Associate
MSC & Carnival Cruise Lines
11.2014 - 06.2017
- Provided passengers with exceptional customer service by resolving cruise related issues throughout their journey
- Provided guest services and cruise itinerary related information in a friendly manner
- Resolved customer complaints in-person and over the phone
- Managed Fidelio Complaint system for prompt guest solutions
Education
High School Diploma -
Miami Killian Senior High School
05.2010
Skills
- Fluent in English, Portuguese, and Spanish
- Customer Service
- Leadership and Communication
- Problem solving and Fast Learner
- Positive and Energetic Team Player
- Computer Savvy
Timeline
Diverse Care Now
03.2023 - Current
National Services Representative (NSR)
NACA Non-profit
09.2021 - 03.2023
Front Desk Agent
Comfort Suites Miami Airport
12.2019 - 03.2023
Front Desk Assistant
Michael K Fish CPA PA
12.2018 - 04.2019
Front Desk Agent
Hyde Midtown/ Atlantic Pacific Management
01.2018 - 12.2018
Front Desk Receptionist
Wells Fargo Bank
12.2017 - 01.2018
Guest Service Associate
MSC & Carnival Cruise Lines
11.2014 - 06.2017
High School Diploma -
Miami Killian Senior High School
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