Mia Haynes
Baytown
Summary
Dedicated and results-driven CSR with 6 plus years of expert experience in delivering exceptional customer support in fast-paced environments. Proven ability to handle high-pressure situations, resolve complex issues efficiently, and enhance customer satisfaction. Adept at utilizing CRM software, managing large volumes of customer inquiries, and training junior staff. Recognized for excellent communication skills, empathy, and a commitment to going above and beyond to meet customer needs and company objectives.
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Clerk
Palmer Logistics
02.2023 - 02.2025
- Ensured precise record-keeping for all incoming and outgoing inventory, verifying shipment accuracy and documentation alignment
- Executed packaging and preparation for dispatch, including assembly, labeling, and addressing, adhering to company protocols
- Coordinated product transportation logistics and upheld warehouse organization and cleanliness standards
Qualifying Transfer Agent
Quantum 3 Media
10.2021 - 02.2023
- Accurately prepared and labeled shipments, conducting thorough visual inspections to maintain quality control standards
- Executed proper shrink-wrapping techniques on orders, adhering to safety protocols during equipment operation
- Ensured warehouse organization and cleanliness, optimizing inventory management for efficient shipping processes
Customer Service Representative
Advanced Teks Communication
08.2020 - 10.2021
- Managed a high volume of customer inquiries, ensuring accurate and timely responses to questions related to cable and internet services, and billing issues
- Resolved technical and service-related problems, enhancing customer satisfaction and loyalty
- Assisted customers with the selection of appropriate service plans, tailoring solutions to meet individual needs and preferences
Education
High School Diploma -
West Brook High School
Beaumont, TX05.2019
Skills
- Computer Literacy
- Account Management
- Time Management
- Product Knowledge
- Conflict Resolution
- Empathy
- Billing
- Research
- Data Entry
- Active Listening
- Insurance Verification
- Call Center
- Communication
Timeline
Shipping and Receiving Clerk
Palmer Logistics
02.2023 - 02.2025
Qualifying Transfer Agent
Quantum 3 Media
10.2021 - 02.2023
Customer Service Representative
Advanced Teks Communication
08.2020 - 10.2021
High School Diploma -
West Brook High School
Similar Profiles
Kaylynn CrawfordKaylynn Crawford
Warehouse Associate at Palmer LogisticsWarehouse Associate at Palmer Logistics
DIANA ABURUBDIANA ABURUB
Accounting Coordinator at Palmer LogisticsAccounting Coordinator at Palmer Logistics
Javier MontielJavier Montiel
Forklift Operator at Palmer LogisticsForklift Operator at Palmer Logistics
Selena NashSelena Nash
Patient Care Technician at Mid-JeffersonPatient Care Technician at Mid-Jefferson
Anicha CharlotAnicha Charlot
ER & Floor RN at Bayside HospitalER & Floor RN at Bayside Hospital