Mia Hernandez
Hayward,CA
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Penske Truck Leasing
751 Sandoval Way Hayward
01.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
rental representative
Penske
01.2022 - 01.2023
- Customer service, Organize and plan
- Increased customer satisfaction by providing personalized rental solutions and exceptional service.
- Processed rental transactions efficiently, ensuring accuracy in documentation and timely payment collection.
- Conducted thorough vehicle inspections for optimal fleet maintenance and customer safety.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
- Resolved customer complaints professionally, demonstrating empathy and understanding while finding effective solutions.
- Coordinated vehicle reservations to maximize availability and optimize fleet utilization.
- Collaborated with team members, promoting a positive work environment and enhancing overall performance.
Package Handler
Fedex
10.2021 - 12.2021
- Stock and handle packages, Organize packages
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
baker / cashier
Cheesecake factory
05.2021
- Plated cakes, Ran food, Customer service
barista
Starbucks
04.2021
- Customer service, Connecting with guest giving them a great experience
Bus Girl
Tamarindo
07.2017 - 09.2018
- Cleaning tables, removing dishes, replacing soiled table linens and setting tables.
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
Childcare
07.2015
- Responsible and diligent, caring for children during weekends, evenings, and summer and winter breaks
- Creating fun, engaging, and educational activities, while making sure children's safety and well-being is a priority.
Education
Psychology
Chabot College
Hayward, CAHigh School Diploma -
Stein High School
05.2019
Skills
- Detail oriented, self motivated, fast learner who can adapt quickly to multi faceted environments Work, well with all my peers
- Customer Service
- Team Player
- Adaptive and Creative
- Critical Thinking
- Reliable and Responsible
- Team Cooperation
- Performance Monitoring
- Quality Evaluation
Timeline
Customer Service Coordinator
Penske Truck Leasing
01.2023 - Current
rental representative
Penske
01.2022 - 01.2023
Package Handler
Fedex
10.2021 - 12.2021
baker / cashier
Cheesecake factory
05.2021
barista
Starbucks
04.2021
Bus Girl
Tamarindo
07.2017 - 09.2018
Childcare
07.2015
Psychology
Chabot College
High School Diploma -
Stein High School