Overview
Work History
Education
Skills
Timeline
Generic

Mia Hernandez

Hayward,CA

Overview

7
7
years of professional experience

Work History

Customer Service Coordinator

Penske Truck Leasing
01.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.

rental representative

Penske
01.2022 - 01.2023
  • Customer service, Organize and plan
  • Increased customer satisfaction by providing personalized rental solutions and exceptional service.
  • Processed rental transactions efficiently, ensuring accuracy in documentation and timely payment collection.
  • Conducted thorough vehicle inspections for optimal fleet maintenance and customer safety.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
  • Resolved customer complaints professionally, demonstrating empathy and understanding while finding effective solutions.
  • Coordinated vehicle reservations to maximize availability and optimize fleet utilization.
  • Collaborated with team members, promoting a positive work environment and enhancing overall performance.

Package Handler

Fedex
10.2021 - 12.2021
  • Stock and handle packages, Organize packages
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

baker / cashier

Cheesecake factory
05.2021
  • Plated cakes, Ran food, Customer service

barista

Starbucks
04.2021
  • Customer service, Connecting with guest giving them a great experience

Bus Girl

Tamarindo
07.2017 - 09.2018
  • Cleaning tables, removing dishes, replacing soiled table linens and setting tables.
  • Improved customer experience by promptly clearing and cleaning tables after guest departure.
  • Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.

Childcare
07.2015
  • Responsible and diligent, caring for children during weekends, evenings, and summer and winter breaks
  • Creating fun, engaging, and educational activities, while making sure children's safety and well-being is a priority.

Education

Psychology

Chabot College
Hayward, CA

High School Diploma -

Stein High School
05.2019

Skills

  • Detail oriented, self motivated, fast learner who can adapt quickly to multi faceted environments Work, well with all my peers
  • Customer Service
  • Team Player
  • Adaptive and Creative
  • Critical Thinking
  • Reliable and Responsible
  • Team Cooperation
  • Performance Monitoring
  • Quality Evaluation

Timeline

Customer Service Coordinator

Penske Truck Leasing
01.2023 - Current

rental representative

Penske
01.2022 - 01.2023

Package Handler

Fedex
10.2021 - 12.2021

baker / cashier

Cheesecake factory
05.2021

barista

Starbucks
04.2021

Bus Girl

Tamarindo
07.2017 - 09.2018

Childcare
07.2015

Psychology

Chabot College

High School Diploma -

Stein High School

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Mia Hernandez