Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mia Hernandez

Houston,Texas

Summary

Client-focused professional with 5+ years of experience creating exceptional customer experiences in luxury beauty, healthcare, and professional service environments. Passionate about building lasting client relationships through personalized consultations, front desk excellence, appointment coordination, and outstanding customer service. Recognized for professionalism, attention to detail, and creating welcoming experiences that encourage client loyalty.

Overview

6
6
years of professional experience

Work History

Career Break
Houston, TX
07.2024 - Current
  • Took a career break to care for my young daughter while assisting a family owned business with social media marketing, content creating, and video editing.
  • Continued developing communication, organization, and project management skills while preparing to return to employment.

Lash Consultant - Receptionist

Amazing Lash Studio
Houston, TX
01.2024 - 06.2024
  • Scheduled client appointments using the salons program via phone or email, also managing time effectively.
  • Consulted with clients to determine their desired lash styles and specifications. Demonstrated expertise in various eyelash extension techniques such as classic, hybrid, volume, etc.
  • Educated clients on proper care of their lash extensions, lash lifts, etc. Included aftercare instructions and recommended products.
  • Showed excellent interpersonal and customer relation skills when interacting with different clientele throughout the day.
  • Promoted the salons services through networking events, social media platforms, and referral programs to attract new clientele.
  • Resolved any complaint or issues while maintaining a positive attitude.
  • Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.

Administrative Assistant - Freight Clerk - Transfer Specialist

Elliott Electric Supply
Houston, TX
05.2022 - 11.2023
  • Answered multi line phone systems, route calls, delivered messages to staff and greeted visitors.
  • Restock supplies and placed purchase orders to maintain stock levels.
  • Executed record filing system to improve document organization and management.
  • Count stock for satellite stores, salesmen, and customers.
  • File and bill all freight for the store.
  • Perform additional duties beyond my role in order to improve the process of transferring orders from one store to another.
  • Create and maintain databases to track and record customer data.

Veterinary Technician

Fairbanks Animal Clinic
Houston, TX
05.2020 - 04.2022
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.

Education

General Education Development Certificate -

Lone Star College University Park
Houston, Texas
06.2022

High School - undefined

Jersey Village High School
Houston, Texas
01.2021

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Filing and data archiving
  • Business administration
  • Patience and empathy
  • Appointment scheduling efficiency
  • Effective communication
  • Client consultation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Career Break
07.2024 - Current

Lash Consultant - Receptionist

Amazing Lash Studio
01.2024 - 06.2024

Administrative Assistant - Freight Clerk - Transfer Specialist

Elliott Electric Supply
05.2022 - 11.2023

Veterinary Technician

Fairbanks Animal Clinic
05.2020 - 04.2022

High School - undefined

Jersey Village High School

General Education Development Certificate -

Lone Star College University Park

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