Mia Hicks
Dallas,Texas
Summary
Seasoned Food Service Lead with background in overseeing food service operations and ensuring customer satisfaction. Skilled at managing teams, maintaining high food quality standards, and training staff in best practices for hospitality. Demonstrated ability to improve efficiency while providing a positive dining experience for all customers. Known for strong leadership skills and hands-on approach in day-to-day management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Dining Lead
Sodexo Food Service
Commerce, Texas
09.2024 - Current
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Collaborated with team to deliver timely service of items.
- Delegated work to staff, setting priorities and goals.
Certified Trainer
Raising Canes
Dallas, Texas
06.2023 - 12.2024
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Monitored, evaluated and recorded training activities or program effectiveness.
Carhop
Sonic
Dallas, Texas
06.2022 - 05.2023
- Maintained cleanliness and organization in the work area, ensuring a hygienic environment.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
Education
High School Diploma -
Life School Oak Cliff
Dallas, TX05-2024
Bachelor of Science - Public Health
Texas A&M University - Commerce
Commerce, TXSkills
- Order coordination
- Food handling
- Efficient under pressure
- Promptness and punctuality
- Goal oriented
- Flexibility
- Strong work ethic
Certification
- Texas Educator Certificate
Timeline
Resident Dining Lead
Sodexo Food Service
09.2024 - Current
Certified Trainer
Raising Canes
06.2023 - 12.2024
Carhop
Sonic
06.2022 - 05.2023
High School Diploma -
Life School Oak Cliff
Bachelor of Science - Public Health
Texas A&M University - Commerce
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