Nathalie Vasquez De Jesus
La Romana
Summary
Dynamic hospitality professional with extensive experience at Ritz Carlton, excelling in luxury service standards and customer relationship management. Proven ability to enhance service quality and coordinate orders efficiently, ensuring guest satisfaction in fast-paced environments. Bilingual in Spanish and English, with strong time management and cash handling skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In-Room Dining Server
Ritz Carlton Reynolds, Lake Oconee
Greensboro
05.2025 - Current
- Delivered exceptional in room dining service to luxury hotel guests
- coordinated orders efficiently, ensuring accuracy and timeliness
- maintained high standard of guest satisfaction in a fast paced environment
Assistant Manager Trainee
Ritz Carlton Key Biscayne
Miami
11.2024 - 05.2025
- Assisted management in daily restaurant operations and staff coordination
- Ensured adherence to luxury service standards
- Handled customer inquiries and resolved issues to enhance service quality.
- Collaborated with team members to ensure accurate inventory management and stock levels.
Cashier
casa de campo resort and villas
la romana
11.2018 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted guests with inquiries and provided exceptional customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Sales Assistant
Casa atlantico
la romana
01.2018 - 11.2018
- Assisted customers in selecting products and provided recommendations.
- Processed transactions accurately using point-of-sale systems.
- Updated inventory records and assisted with stock replenishment.
Education
Tourism And Hospitality
Liliam Bayona Politécnic
Dominican Republic01-2012
Bachelors in Business Administration (7th semester
O&M Uniniversity
Dominican Republic Specialized Pharmacology, Professional Medical Ast
Forian Institute
Dominican Republic 04-2022
Skills
- Languages: Spanish native, and English fluent
- Team supports hospitality operations
- Order coordination
- Luxury service standards
- Customer relationship management
- Cash handling
- Service quality enhancement
- Time management
Certification
- Certifications and technical training in The Ritz Carlton Hotels
- Bachelor`s In Business administration ( 7th Semester Completed)
Accomplishments
- First Class Award -The Ritz carlton key Biscayne (2025) . Recognized by Mr. Flint, General Director , for successfully resolving a gest issue that resulted in excellent client feedback and demonstrated commitment to luxury service standards .
Timeline
In-Room Dining Server
Ritz Carlton Reynolds, Lake Oconee
05.2025 - Current
Assistant Manager Trainee
Ritz Carlton Key Biscayne
11.2024 - 05.2025
Cashier
casa de campo resort and villas
11.2018 - 02.2024
Sales Assistant
Casa atlantico
01.2018 - 11.2018
Tourism And Hospitality
Liliam Bayona Politécnic
Bachelors in Business Administration (7th semester
O&M Uniniversity
Specialized Pharmacology, Professional Medical Ast
Forian Institute
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