Mia Hockley
Dairy Queen Shift Leader
Miami
Summary
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Kompose Botique Hotel Breakfast Attendant
Kompose Boutique Hotel
10.2025 - Current
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
Dairy Queen Shift Leader
Dairy Queen Grill & Chill
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Dairy Queen Crew Member
Dairy Queen Grill & Chill
08.2021 - 08.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate of Arts - Mathematics
Miami Dade College
Miami, FL 05.2001 -
Skills
Guest satisfaction
Food safety knowledge
Food safety
Food preparation
Greeting guests
Order taking accuracy
Cash handling proficiency
Resolving guest complaints
Teamwork
Timeline
Kompose Botique Hotel Breakfast Attendant
Kompose Boutique Hotel
10.2025 - Current
Dairy Queen Shift Leader
Dairy Queen Grill & Chill
08.2024 - Current
Dairy Queen Crew Member
Dairy Queen Grill & Chill
08.2021 - 08.2024
Associate of Arts - Mathematics
Miami Dade College
05.2001 -