Mia Houck
Gambrills,MD
Summary
Proven leader in business administration and staff management, adept at fostering growth and enhancing customer satisfaction. At Smoothie King, spearheaded initiatives that significantly improved financial accuracy and customer service, leading to increased repeat business. Excels in strategic planning and operations management, with a talent for mentoring teams and driving sales growth.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Smoothie King
Gambrills, MD
02.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Party Coordinator
La Fontaine Bleue
Glen Burnie, MD
05.2021 - 09.2024
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
- Generated increased revenue through upselling additional services or upgrades when appropriate based on client preferences.
- Delegated tasks effectively among team members according to individual strengths, ensuring optimal productivity during the event planning process.
- Achieved seamless event transitions by anticipating potential challenges and proactively addressing them in the planning stages.
Education
High School - General Studies
Arundel High School
Gambrills, MDSkills
Contract Management
Business administration
Staff Management
Operations management
Strategic planning
Training
Sales growth
Languages
English
Native or Bilingual
american sign language
Professional Working
tagalog
Professional Working
Timeline
Assistant Manager
Smoothie King
02.2023 - Current
Party Coordinator
La Fontaine Bleue
05.2021 - 09.2024
High School - General Studies
Arundel High School