MIA JIMENEZ
Denver
Summary
Experienced Account Manager skilled in building partnerships, retaining key accounts, and optimizing profit channels. Demonstrates strong leadership abilities through growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a solid background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager
Optimum Apartment Solutions
11.2023 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Developed, maintained and utilized diverse client base.
MULTI-SITE MANAGER
RED PEAK
07.2022 - 11.2023
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
PORTFOLIO MANAGER
ATLAS REAL ESTATE
02.2019 - 07.2022
- Managed a 300-unit portfolio, optimizing lease negotiations and rental collections
- Oversaw maintenance and repairs, ensuring timely resolution and tenant satisfaction
- Marketed and leased vacant units, reducing vacancy rates and increasing occupancy
- Budgeted and tracked expenses, maintaining financial health and cost efficiency
- Coordinated with contractors, ensuring quality work and adherence to timelines
PROPERTY MANAGER
AMC
01.2014 - 01.2019
- Managed 12-building property, ensuring timely rent collection and tenant satisfaction.
- Developed and executed marketing strategies, boosting tenant acquisition.
- Negotiated leases, maintained property records, and prepared financial reports for owners.
- Oversaw property maintenance and repairs, ensuring compliance with laws and regulations.
- Resolved tenant issues promptly, maintaining high occupancy rates.
Education
Bachelor in Cybersecurity - Cybersecurity
Champlain College
Burlington, VTSkills
- Conflict Resolution
- Budgeting
- Client Relations
- Team Leadership
- Process Improvement
- Project Management
- Data Analysis
- Customer Retention
- Customer Engagement
- Financial Analysis
- Customer training
- Account development
- Team Training
- Account management
- Schedule management
- Client relations
Roles And Responsibilities
- Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
- Scheduling all jobs and projects.
- Spearhead cutting-edge projects, driving technological advancements.
- Implement creative solutions to complex challenges, fostering a culture of innovation.
- Drive client satisfaction through proactive communication, resolving issues promptly.
- Build lasting relationships, resulting in increased retention and new business acquisition.
- Analyze client needs, develop tailored solutions.
- Streamline project scheduling, enhancing efficiency and minimizing delays.
- Track processes for continuous improvement.
- Oversee four multifamily properties, ensuring optimal performance and tenant satisfaction.
- Develop team capabilities, leading to improved operational efficiency.
- Coordinate and manage capital projects, delivering on-time and within budget.
- Handle financial reports, budgets, and invoicing with precision.
- Foster positive relationships with community vendors, enhancing service quality.
- Resolve resident conflicts promptly, maintaining a harmonious living environment.
- Managed a 300-unit portfolio, optimizing lease negotiations and rental collections.
- Oversaw maintenance and repairs, ensuring timely resolution and tenant satisfaction.
- Marketed and leased vacant units, reducing vacancy rates and increasing occupancy.
- Budgeted and tracked expenses, maintaining financial health and cost efficiency.
- Coordinated with contractors, ensuring quality work and adherence to timelines.
- Managed 12-building property, ensuring timely rent collection and tenant satisfaction.
- Developed and executed marketing strategies, boosting tenant acquisition.
- Negotiated leases, maintained property records, and prepared financial reports for owners.
- Oversaw property maintenance and repairs, ensuring compliance with laws and regulations.
- Resolved tenant issues promptly, maintaining high occupancy rates.
Timeline
Account Manager
Optimum Apartment Solutions
11.2023 - Current
MULTI-SITE MANAGER
RED PEAK
07.2022 - 11.2023
PORTFOLIO MANAGER
ATLAS REAL ESTATE
02.2019 - 07.2022
PROPERTY MANAGER
AMC
01.2014 - 01.2019
Bachelor in Cybersecurity - Cybersecurity
Champlain College
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