Mia John
Summary
Dynamic professional with expertise in relationship cultivation and process optimization. Achieved significant customer retention improvements through specialized campaigns and data-driven insights. Proven ability to drive measurable growth via targeted outreach strategies.
Overview
7
7
years of professional experience
Work History
Customer Engagement Manager
GXO Logistics
Remote
02.2025 - Current
- Spearheaded specialized campaigns across nine global verticals to boost lead generation.
- Generated high-quality pre-pipeline opportunities through targeted engagement with ideal client profiles.
- Conducted strategic outreach to personal target lists via cold calling, email, and LinkedIn messaging.
- Facilitated meetings with prospects and existing customers to identify growth opportunities.
- Managed complete campaign workflow, including data gathering and target account preparation.
- Oversaw teams focused on market research and customer engagement for actionable insights.
- Reported on campaign performance and executed improvements to maximize effectiveness.
Senior Sales Operations Analyst
GXO Logistics
Remote
12.2022 - 01.2025
- Facilitated strategic meetings with account managers and sales leaders to define actionable growth strategies
- Analyzed portfolio of existing customers and calculated amount of revenue we have with them versus what we could be making
- Conducted outreach strategies via ABM campaigns or individual reach out
- Developed comprehensive 300-page account plan to guide sales initiatives
Demand Generation Analyst
GXO Logistics
Remote
01.2022 - 12.2022
- Assembled a database of over 50,000 prospects for targeted monthly campaigns.
- Conducted global research and exported prospects based on geography and market trends.
- Analyzed campaign interaction data and communicated insights to sales operations and digital marketing leaders.
- Executed follow-up emails to 700+ prospects, resulting in potential meetings with sales teams.
- Provided prospect insights and initiated discussions with key targets to support sales teams at trade shows.
- Developed lead generation processes, improving team efficiency.
Project Coordinator and Planner
GXO Logistics
Lebanon, IN
08.2020 - 01.2022
- Performed daily operations and completed comprehensive root-cause analysis across company functions.
- Presented analytical findings to leadership, resulting in enhanced productivity and workflows.
- Streamlined continuous improvement program training to boost engagement and achieve cost savings.
- Researched SKU allocation problems, facilitating a more efficient workflow and increased fill rates.
Transportation Intern
FedEx Freight
Harrison, AR
06.2019 - 08.2019
- Executed an original guideline of standards for the transportation department as a main resource for current team members and an essential tool in onboarding new employees
- Reviewed compliance for daily operations of Central Dispatch, generating 127 documents and implementing 32 processes to support operational integrity.
- Defined precise roles and responsibilities for the department, eliminating obsolete tasks to enhance efficiency and diminish access costs
Education
Bachelor of Science - Logistics And Supply Chain Management
University of Arkansas
Fayetteville, AR05-2020
Skills
- Solution-oriented thinking
- Microsoft Suite proficiency
- Data analysis and insights
- Lead acquisition strategies
- Account development
- Sales outreach techniques
- Relationship management
- Process optimization
- Team leadership
- Customer retention strategies
- Campaign strategy development
- CRM expertise
Accomplishments
- GXO Ops Leadership Award- 2021
- Enterprise Leasing Management Trainee Regional Sales Competition
Timeline
Customer Engagement Manager
GXO Logistics
02.2025 - Current
Senior Sales Operations Analyst
GXO Logistics
12.2022 - 01.2025
Demand Generation Analyst
GXO Logistics
01.2022 - 12.2022
Project Coordinator and Planner
GXO Logistics
08.2020 - 01.2022
Transportation Intern
FedEx Freight
06.2019 - 08.2019
Bachelor of Science - Logistics And Supply Chain Management
University of Arkansas