Emmelinda Rangel
Marysville
Summary
Dynamic customer service professional with a proven track record at Amazon CXO, enhancing service quality and increasing member retention through exceptional problem-solving and teamwork. Skilled in training new employees and managing high-stress situations, I excel in fostering customer relationships and ensuring satisfaction, driving repeat business and loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service
Amazon CXO
02.2025 - Current
- Streamlined communication channels for improved customer service quality and efficiency.
- Improved customer service by providing guidance and support to court visitors.
- Contributed to higher occupancy rates through outstanding customer service.
- Increased repeat business through exceptional customer service and followups.
- Increased member retention through exceptional customer service during stressful situations.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Trained newly hired employees on routine tasks and customer service.
Sales Associate
Guess Accessories
11.2009 - 05.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Cosmetology -
Evergreen Beauty And Barber College
Everett, WASkills
- Customer relations
- Teamwork skills
- Prioritization and time management
- Solution-oriented thinking
- Autonomous productivity
Timeline
Customer Service
Amazon CXO
02.2025 - Current
Sales Associate
Guess Accessories
11.2009 - 05.2010
Cosmetology -
Evergreen Beauty And Barber College
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