Summary
Overview
Work History
Education
Skills
Timeline
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MIA JOHNSON

Medical Case Manager
Vicksburg,MS

Summary

I am an enthusiastic and dedicated professional eager to contribute my skills as a Case Manager, Email/Chat Specialist, or Medical Records Clerk. With a strong background in patient care and communication, I am passionate about enhancing the client experience and ensuring efficient operations. I am excited about the opportunity to join your team and leverage my expertise to support your mission of providing exceptional service and care.

Medical professional with solid experience in providing comprehensive case management and support to diverse patient populations. Skilled in assessing patient needs, developing care plans, and coordinating with healthcare providers to ensure optimal outcomes. Strong focus on collaborative team efforts and adaptable to changing priorities, ensuring reliable and effective service delivery. Expert in patient advocacy, resource allocation, and crisis intervention, with compassionate and empathetic approach.

Overview

30
30
years of professional experience

Work History

Medical Case Worker

Merit Health
05.2012 - 04.2026
  • Attained 95% client satisfaction rate through tailored support
  • Optimized case management processes, decreasing response time by 30%.
  • Cultivated robust relationships with community resources enhancing referral rates.
  • Spearheaded care plan coordination for 100+ clients, enhancing health outcomes.
  • Managed client assessments to determine eligibility for services and support.
  • Coordinated care plans with multidisciplinary teams to ensure comprehensive patient support.

Email /Chat Support Specialist

United Healthcare
01.2017 - 09.2025
  • Leveraged CRM tools to monitor and evaluate customer interactions effectively.
  • Efficiently handled high-volume email and chat inquiries, enhancing response rates
  • Leveraged CRM tools to monitor interactions, enhancing follow-up success rates.
  • Established feedback loops fostering continuous enhancement in service quality.
  • Provided timely and accurate responses to customer inquiries via chat platform.
  • Utilized CRM software to track and manage customer interactions effectively.

Medical Records Clerk

Natchez Community Hospital
03.1996 - 05.2012
  • Partnered with healthcare teams to enhance patient information flow.
  • Ensured confidentiality while safeguarding sensitive patient data efficiently.
  • Partnered with healthcare providers to enhance data accuracy and accessibility.
  • Elevated patient satisfaction through efficient and systematic record retrieval
  • Organized and maintained patient records for accurate retrieval and confidentiality compliance.
  • Facilitated timely processing of medical documents to enhance departmental efficiency.

Education

Associates - Business

Hinds Community College
Raymond, MS
04-2015

Skills

  • Analytical problem solving
  • Critical analysis skills
  • Proficient in Microsoft Office
  • Dispute resolution
  • Proficient in CRM systems
  • Effective listening
  • Proficient in Google Docs
  • Self-directed work
  • Email organization
  • Effective communication
  • Project management software
  • Data interpretation
  • Technical documentation
  • Healthcare systems
  • Care coordination

Timeline

Email /Chat Support Specialist

United Healthcare
01.2017 - 09.2025

Medical Case Worker

Merit Health
05.2012 - 04.2026

Medical Records Clerk

Natchez Community Hospital
03.1996 - 05.2012

Associates - Business

Hinds Community College
MIA JOHNSONMedical Case Manager