MIA KATHREN
Peoria,AZ
Summary
Achieved high customer satisfaction through effective multitasking and time management. Cultivated memorable interactions that left a lasting impression on customers. Enhanced service delivery by prioritizing customer needs and experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Bikini Beans Coffee
Phoenix, AZ
01.2025 - Current
- Memorized official and off-menu coffee and tea preparations.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Fostered relationships with customers.
- Ensured all equipment was maintained in proper working order.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Hostess
Dirtbags Bar and Grill
Phoenix, AZ
08.2024 - 11.2024
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assigned patrons to suitable tables according to server rotation.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma - undefined
Richland High School
Richland, WA06.2023
Skills
Coffee preparation
Equipment maintenance
Upselling techniques
Inventory management
Customer service
Effective communication
Multitasking
Feedback reception
Dining room maintenance
Certification
Arizona Food Handlers Certification
Timeline
Barista
Bikini Beans Coffee
01.2025 - Current
Hostess
Dirtbags Bar and Grill
08.2024 - 11.2024
High School Diploma - undefined
Richland High School