MIA KURTZ
Denver,CO
Summary
Dynamic and results-driven Crew Member/Trainer with extensive experience at Coldstone and McDonald's, recognized for exceptional customer service and employee engagement. Proven ability to enhance team proficiency and boost customer satisfaction through effective training and leadership. Skilled in payment processing and proficient in Microsoft applications, driving operational efficiency while mentoring new staff. Aiming to leverage and help contribute to a high-performing team in a fast or slow paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CREW MEMBER/Trainer
COLDSTONE
Naples, FL
06.2023 - 02.2024
- Processed payments on the cash register, and counted back bills and change to customers.
- Explained food preparation methods and ingredients to enable customers with food allergies to make educated decisions.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Followed strict health and safety guidelines when handling food products.
- Trained new team members to ensure they understood company procedures and standards.
CREW TRAINER
MCDONALDS
Naples, FL
07.2021 - 10.2023
- Facilitated efficient order taking to ensure customer satisfaction.
- Trained new employees to ensure adherence to the company's standards.
- Instructed team members on proper register operation.
- Handled cash transactions accurately and efficiently.
- Operated the drive-through service.
- Managed inventory levels by stocking supplies.
- Managed front counter operations, ensuring efficient customer service.
- Helped maintain a clutter free work area to avoid accidents.
- I identified opportunities to enhance efficiency, avoid delays , and make the customers experience amazing so they will come back again.
- Monitored performance of crew members in the store and provided feedback and guidance when needed.
Education
HIGH SCHOOL DIPLOMA -
GOLDEN GATE HIGH SCHOOL
03.2023
Skills
- Effective communication
- People skills
- Teamwork
- Customer service
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Reading skills
- Writing skills
- Employee engagement
- Processing payments
- Leadership
Certification
- Certification in TV production
- Basic accounting
- Food Handler Certification
- CPR Certified
Leadership Experience
As a crew trainer, assisted my manager in training new employees so they could perform their job appropriately. Experienced in dealing with dissatisfied customers and including my manager to solve problems and improve the customer experience.
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
CREW MEMBER/Trainer
COLDSTONE
06.2023 - 02.2024
CREW TRAINER
MCDONALDS
07.2021 - 10.2023
HIGH SCHOOL DIPLOMA -
GOLDEN GATE HIGH SCHOOL