Summary

Overview

Work History

Education

Skills

Languages

Affiliations

Accomplishments

Timeline

Mia Lam

Tampa,FL

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

years of professional experience

Work History

Bank Teller

TD Bank

Tampa, Florida

07.2020 - 07.2021

Perceptively anticipate and understand client’s financial needs and recommend relevant products to make the clients feel valued and appreciated for their banking business. Collaborating with team members to help clients connect with suitable departments to assist with their financial goals.
Ensure financial transactions are completed accurately and efficiently, while complying with all regulatory and banking requirements, policies, and procedures.
Develop an expert knowledge of the bank’s available self-service and digital platforms to help educate customers on the available options to complete their banking needs whenever, wherever, and however they want with self-service options.

Nail Technician, Assistant Manager

Perfect Nails& Spa

Dunedin, Florida

01.2018 - 12.2019

Maintain revenue records and prepare employee schedules based on revenue trends.
Provided assistance with booking appointments and taking payments from customers.
Create an extensive repeat client base, building relationships with new and existing customers by providing exceptional customer service.

Education

Bachelor of Science - Statistics And Analytics

University of North Carolina At Chapel Hill

Chapel Hill, NC

05-2024

Skills

Customer Relationship Management
Money Handling
Asset Management
Financial Transactions
Cash counting
Customer Needs Assessment
Customer relationship development
Upselling skills

Stress Tolerance
Flexibility
Adaptability
Strong Work Ethic
Attention to Details
Problem Solver
Team Player

Languages

English

Full Professional

Vietnamese

Native/ Bilingual

Affiliations

Humane Society of Tampa Bay

✓ Provide compassion and care for the animals
✓ Perform daily maintenance and ensure animal’s food, water and linen are kept fresh

✓ Take the animals for walks, assist in training and socializing duties.
✓ Perform other clerical duties as assigned

Science Olympiad

✓ Ensure a smooth start to the day, greet and register volunteers, faculty, students andguests.
✓ Record keeping and gathering score information to determine winners for various events.
✓ Monitor and orient students, distribute materials, provide directions and campus maps.

American Association of Kidney Patients

✓ Research, corroborate and ensure the listing for all primary care physicians in theOklahoma metro area.
✓ Update physicians lists with correct phone numbers and addresses
✓ Create a spreadsheet with the Physicians list, highlighting physicians that specialize in treatment of Kidney diseases.

• Independent Volunteer Work

✓ Assist senior members in the neighborhood by driving them to doctor’s appointments,

✓ Translate from English to Vietnamese.

✓ Provide budgeting and banking assistance

✓ Order groceries or personally buy where online ordering is not available.

✓ Create socially distanced group meetups to aid with socialization and connection needs help with longevity and health.

✓ Assist students to gain admission to community college, prep for entrance exams, select courses and plan their degree programs.