Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Lira

Mandan

Summary

Motivated by my self goals to work diligently to achieve job experience in a professional environment. Volunteer with 2 years of experience in handling money and serving customers. Consistently maintained a professional appearance and attitude in order to promote the organization's image when representing the organization. Dedicated to learning, growing, and succeeding in retail.

Gained extensive experience in customer-focused environment, building transferable skills in team leadership and customer relationship management. Developed deep understanding of effective communication and problem-solving techniques. Looking to transition into new field, leveraging these skills to drive success in diverse environments.

Overview

2
2
years of professional experience

Work History

Customer Service Lead

SpartanNash
Mandan, ND
11.2022 - 02.2025
  • Led team to improve customer satisfaction ratings through effective communication and problem resolution.
  • Trained new staff on customer service protocols and best practices for enhanced service delivery.
  • Developed and implemented streamlined processes to reduce response times for customer inquiries.
  • Monitored team performance metrics, providing feedback to ensure high-quality service standards.
  • Managed escalated customer complaints, ensuring timely resolutions while maintaining company policies.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

Education

High School Diploma -

Mandan High School
Mandan, ND
05.2023

Skills

  • Positive and friendly
  • Stocking
  • Cash handling and management
  • Active listening skills
  • Money handling abilities
  • Quick learner

Timeline

Customer Service Lead

SpartanNash
11.2022 - 02.2025

High School Diploma -

Mandan High School