DARLINE PENALVER
Orlando,FL
Summary
Experienced Customer Service Lead with expertise in training and developing effective lesson plans. Specializes in resolving customer complaints and creating positive learning environments. Committed to improving customer satisfaction and student growth through personalized strategies. Recognized for maintaining professionalism and composure in challenging situations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Lead
MILLENA AUTO SALES
ORLANDO, FL
03.2023 - Current
- Led daily customer interactions to ensure adherence to high service standards.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Developed training program for new team members on sales techniques and customer service protocols.
- Facilitated customer purchases through management of cash deals and 'buy here, pay here' transactions.
- Applied financing options to assist customers in securing vehicles at competitive prices.
- Implemented best practices for efficient inventory management and display organization.
- Coordinated vehicle maintenance with mechanics to ensure optimal operation before sale.
TEACHER
LADYBIRD ACADEMY
ORLANDO, FL
02.2021 - 04.2023
- Teacher of a 3-year-old class, attending and focusing on gross and fine motor skills and cognitive development. Engaged with each child individually to foster development with daily planning. Teaching Spanish for different ages, with different planning for each group. Obtain a fluent command of the language a fluent language with fun songs and activities.
- Provided individualized instruction to meet the needs of all students.
- Implemented various teaching strategies to enhance student learning experiences.
- Developed engaging lesson plans for diverse student needs.
- Organized classroom activities that encouraged creativity and critical thinking.
- Collaborated with parents to discuss student performance and needs.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops to enhance teaching skills.
PAINTER
MAJESTIC CONSTRUCTION
09.2019 - 01.2021
- Painted commercial spaces for Target and Walmart, ensuring adherence to project specifications.
- Executed painting projects for Target and Walmart over two months, tracking material usage and following blueprints for color specifications.
- Mixed and matched paint, stain or varnish with oil or thinning and drying additives to obtain desired colors and consistencies.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Inspected finished work for quality assurance before project completion and client approval.
- Maintained organized work areas to enhance safety and streamline workflow during painting projects.
- Ensured compliance with safety standards while handling hazardous materials and equipment.
- Managed paint supply inventory, ordered materials, and ensured proper disposal of hazardous waste.
CASHIER
7 ELEVEN
ORLANDO, FL
05.2018 - 08.2019
- Processed customer transactions accurately and efficiently at busy convenience store.
- Operated cash register and handled cash, credit, and gift card transactions.
- Balanced cash register while attending to customer needs, managing calls, and conducting inventory.
- Assisted customers in locating products and answering inquiries promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered excellent customer service and promoted loyalty programs, contributing to increased sales potential.
- Ensured cleanliness and organization of checkout area and store shelves to enhance customer experience.
- Collaborated with team members to improve customer service strategies regularly.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
TEACHER AND ASSISTANT OF THE DIRECTOR
SUPERKIDS ACADEMY
12.2016 - 2018
- Developed individualized plans and activities to enhance cognitive, motor, and gross motor skills for preschool-aged children, communicated effectively with parents, and supported organizational tasks within the school.
- Implemented classroom management techniques to foster a positive learning environment.
- Maintained a safe and orderly learning environment for all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Created and maintained classroom environments that supported holistic student learning and development, addressing physical, social, and emotional needs.
- Coordinated extracurricular activities that fostered student involvement and teamwork, enhancing community spirit and collaboration among students.
- Participated in professional development workshops to improve teaching strategies and skills.
PIANIST
ALBACIO RESTAURANT
WINTER PARK, FL
01.2014 - 11.2016
- Performed live piano music to enhance dining atmosphere.
- Performed piano for customers during dinner services to elevate dining experience.
- Interacted with guests to foster a welcoming atmosphere.
- Developed playlists that aligned with restaurant themes.
- Supported promotion of restaurant events through targeted social media outreach.
- Recorded demo tapes of new compositions for marketing purposes.
- Prepared accompaniments for school musicals or plays.
- Organized sheet music and accompaniment tracks to ensure accuracy.
- Prepared invoices, reports, memos, letters, financial statements, and other documents to maintain organized filing system.
Education
CERTIFICATE - TEACHING
ANDRES BELLO CATHOLIC UNIVERSITY
VENEZUELAComplete English Class Certificate
Seminole State College
Skills
- Customer service skills, Quick learner, Works under pressure, good ideas, friendly, Positive attitude, Sales strategy development, Organized, Punctual
- Team leadership
- Effective communication
- Problem solving
- Time management
- Organized
- Punctual
- Quick learner
- Works under pressure
- good ideas
- friendly
- Positive attitude
- Administrative duties
Certification
Complete Excel, PowerPoint Course, Complete CPR course, Complete English Class Certificate at Seminole State College
HIGHLIGHTED SKILLS
Bi-lingual in Spanish and English, Proficient and experienced in Microsoft Office, Exemplary
Timeline
Customer Service Lead
MILLENA AUTO SALES
03.2023 - Current
TEACHER
LADYBIRD ACADEMY
02.2021 - 04.2023
PAINTER
MAJESTIC CONSTRUCTION
09.2019 - 01.2021
CASHIER
7 ELEVEN
05.2018 - 08.2019
TEACHER AND ASSISTANT OF THE DIRECTOR
SUPERKIDS ACADEMY
12.2016 - 2018
PIANIST
ALBACIO RESTAURANT
01.2014 - 11.2016
CERTIFICATE - TEACHING
ANDRES BELLO CATHOLIC UNIVERSITY
Complete English Class Certificate
Seminole State College