MIA MACCHIOROLA
Ponte Vedra Beach
Summary
Energetic and customer-focused with great people skills and the ability to problem solve and learn new tasks very quickly. Positive energy that will ensure a memorable and quality experience for customers.
Overview
7
7
years of professional experience
Work History
Hostesss/Bar Waiter
Culhane's Irish Pub
05.2024 - 08.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Assisted with bartending duties during high-volume shifts.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Hostess
Salt Life Food Shack
06.2022 - 07.2022
- Efficiently managed seating and reservations, ensuring smooth flow of service
- Greeted guests with warmth, created positive first impression for restaurant
- Helped resolve customer concerns effectively, maintaining high levels of customer satisfaction
- Collaborated with team to optimize seating arrangements, enhancing overall dining experience
Asst Dance Teacher
Harmony Dance Theater
09.2018 - 03.2020
- Assist in leading dance classes for students aged3-4 years old
- Demonstrate dance techniques and choreography
- Provide feedback and encouragement to students during rehearsals
- Assisted in helping keep young students focused
- Assist in organizing and coordinating dance performances and recitals
Camp Counselor
Kinnelon Recreation
06.2018 - 08.2018
- Led campers in outdoor activities, ensuring safety and promoting teamwork and collaboration
- Organized and facilitated games, crafts, and nature hikes for children ages6-12
- Communicated effectively with parents to ensure camper's needs were met
- Adapted activities to accommodate diverse needs and abilities of campers
Camp Counselor
Kinnelon Recreation
06.2017 - 08.2017
- Planned and led daily recreational activities for children ages6-12
- Trained in CPR and first aid to ensure camper safety at all times
- Fostered positive relationships with campers to create a supportive and fun environment
- Kept carpool line organized and running smoothly and safely during both drop and pick up times
Education
High School -
Ponte Vedra High School
Ponte Vedra Beach, FL08.2023
High School - undefined
Kinnelon High School
Kinnelon, NJ01.2020
Skills
- Customer service
- Attention to detail
- Communication
- Physical stamina
- Problem solving
- Time management
- Team player
- Multitasking
- Great people skills
Accomplishments
- Honor Choir of Morris County
- Musical Theater
- Competition Dance
- Honor Student at Florida Atlantic University
Timeline
Hostesss/Bar Waiter
Culhane's Irish Pub
05.2024 - 08.2024
Hostess
Salt Life Food Shack
06.2022 - 07.2022
Asst Dance Teacher
Harmony Dance Theater
09.2018 - 03.2020
Camp Counselor
Kinnelon Recreation
06.2018 - 08.2018
Camp Counselor
Kinnelon Recreation
06.2017 - 08.2017
High School - undefined
Kinnelon High School
High School -
Ponte Vedra High School
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