Mia Mace
Kansas City,KS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, growth opportunities and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Ophthalmologist Technician
Heart Of America Eyecare
Shawnee, KS
12.2023 - 06.2024
- Enhanced patient care by performing diagnostic tests and assisting in ophthalmic procedures.
- Streamlined office operations through effective scheduling and coordination of appointments.
- Improved patient experience by providing thorough pre-appointment information and instructions.
- Contributed to accurate diagnoses with precise measurement of visual acuity, refraction, and intraocular pressure.
Fraud Analyst
U.S. Bank
Overland Park
07.2023 - 11.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Managed over 50 calls per day.
Optometric Assistant
Family Eye Care Center
Leavenworth
03.2022 - 03.2023
- Scheduled appointments, handled referrals, prior authorization and ordered supplies for optometric practice.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Administered visual acuity tests, glaucoma screening, auto-refraction, retinal photos, and Keratometry and communicated findings to doctor.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
Service Professional
Yard House
Kansas City
09.2016 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Performed event coordination for larger parties and gatherings.
- Head of Host department and traveled to open new restaurants and trained all department's to ensure successful operation.
Education
Diploma -
Leavenworth Sr High School
Leavenworth, KS05.2016
Skills
- Training & development
- Sales
- Ophthalmology
- Customer service
- Office management
- Verbal and Written Communication
- Guest Satisfaction
- Critical Thinking
- Exam Prep
- Microsoft Office
- Clerical Support
- Course Planning
Timeline
Ophthalmologist Technician
Heart Of America Eyecare
12.2023 - 06.2024
Fraud Analyst
U.S. Bank
07.2023 - 11.2023
Optometric Assistant
Family Eye Care Center
03.2022 - 03.2023
Service Professional
Yard House
09.2016 - 03.2022
Diploma -
Leavenworth Sr High School