Nicole Santacroce
Cape Coral,FL
Summary
Highly motivated, enthusiastic, and eager to contribute to team success and exceptional customer service through hard work, attention to detail and excellent organizational and people skills. Motivated to learn, grow and excel in future opportunities.
Overview
14
14
years of professional experience
Work History
Ophthalmologist Technician
Quigley Eye Specialists
Cape Coral, FL
01.2022 - Current
- Contributed to accurate diagnoses with precise measurement of visual acuity, refraction, and intraocular pressure.
- Increased patient satisfaction by addressing concerns, answering questions, and explaining procedures in a compassionate manner.
- Ensured proper equipment functionality through regular maintenance checks, calibration, and sterilization as needed.
- Promoted a clean and organized work environment by adhering to infection control guidelines during all aspects of patient care.
- Optimized workflow within the practice by training new team members on protocols and best practices for ophthalmic technician duties.
- Aided doctors in providing comprehensive eye care services with detailed documentation of medical histories, ocular examinations, and test results.
- Increased patient education by creating informational materials on common eye conditions and preventative measures.
- Contributed to the overall success of the practice by actively participating in team meetings, suggesting improvements, and sharing expertise.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured intraocular pressure using Goldman.
- Measured and recorded visual acuity and color vision testing.
- Instilled anesthetic drops and assisted in laser treatments.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Patient Access Specialist
Lee Health
Fort Myers
11.2020 - 12.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling along with sending requests to doctors offices from patients as well as pharmacies and other providers regarding refills, new scripts, referrals, authorizations, clinical questions, etc.
- Answered patient telephone calls promptly to avoid on-hold wait times.
- Helped large volume of patient every day with positive attitude and focus on patient satisfaction.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Full Time Flex Associate
Kohls Department Store
11.2011 - 11.2020
- Train new employees in whichever department were assigned to.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Price changes for clearance or white ticket mark ups.
- Assisted customers with locating and choosing merchandise in any store department.
- Issued receipts and processed refunds, credits, or exchanges.
- Backstock merchandise if it could not fit out on floor.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Folded and arranged merchandise in attractive displays to drive sales.
- Make sure whichever department I was in would be cleaned up to make shopping easier for the customer and prevent tripping hazzards.
- Unload trucks
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Timely processing "Bopus", buy online pick up in store orders.
- Work on Omni Fullfillmet to pick customers orders and pack them to the have them shipped out with UPS.
Sales Associate
Kohls Department Store
10.2010 - 11.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Sales Associate
Bath And Body Works
09.2010 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
High School Diploma -
Ida S Baker High School
Cape Coral, FL2010
Skills
- Organization
- Stocking and Replenishing
- Exceptional Customer Service
- Professional demeanor
- Communication skills
- Price change and Omni equipment
- Employee training
- Excellent people skills
- Multi-tasking strength
- Merchandising Knowledge
- Cash register operation
- Problem-solving skills
- Product Location
- Leadership Skills
- Quick Learner
- Patient Registration
- Appointment Scheduling
- Navigating Epic System
- Visual field testing
- Color vision assessment
- Medical History Documentation
- Visual acuity testing
- Refractive Error Correction
- Ocular motility assessment
- Ophthalmic Imaging Expertise
- Fundus Photography Proficiency
- Chart documentation
- Ocular measurements
- Vision testing
- Manual refraction
- Patient Care
- Diagnostic Testing
- Supply Restocking
- Task Prioritization
- Teamwork and Collaboration
- Attention to Detail
- Decision-Making
- Reliability
- Active Listening
- Adaptability
- Multitasking
- Time Management
- Excellent Communication
- Amsler grid testing
Timeline
Ophthalmologist Technician
Quigley Eye Specialists
01.2022 - Current
Patient Access Specialist
Lee Health
11.2020 - 12.2022
Full Time Flex Associate
Kohls Department Store
11.2011 - 11.2020
Sales Associate
Kohls Department Store
10.2010 - 11.2011
Sales Associate
Bath And Body Works
09.2010 - 01.2011
High School Diploma -
Ida S Baker High School