Mia Mankamyer
Shippensburg,PA
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Shift Lead, Sales Associate, and Buyer
Kid To Kid
11.2021 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
Internship Student
The Harbor
Education
No Degree - American Studies
Dickinson College
Carlisle, PA05.2027
High School Diploma -
Shippensburg Area Senior High School
Shippensburg, PA05.2023
Skills
- Customer Care
- Cash Handling Accuracy
- Merchandise Display
- Excellent People Skills
- Maintaining Clean Work Areas
- Time Management
- Multitasking Strengths
- Closing Procedures
- Customer Interaction
Timeline
Shift Lead, Sales Associate, and Buyer
Kid To Kid
11.2021 - 08.2023
Internship Student
The Harbor
No Degree - American Studies
Dickinson College
High School Diploma -
Shippensburg Area Senior High School