MIA MARDIS
HEPHZIBAH,USA
Summary
Meticulous, patient-focused Medical Assistant with eight years of extensive experience in providing a variety of healthcare services and administrative assistance to support organizational objectives. Possess a genuine passion for delivering premium, compassionate patient care, and helping diverse people within the healthcare industry. Exceptionally organized and focused, adept at managing multiple responsibilities in a fast-paced and high-stress environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Service Technician
East Central Regional Hospital
Augusta, GA
09.2022 - 02.2023
- Under direct supervision, learns to provide basic patient care and works with patients/clients to develop daily living skills
- May take vital signs
- Answers clients’ call signals
- Assists in administration of medications and treatments, takes vital signs, and/or draws blood or collects other bodily fluids, as directed by a physician or nurse
- Bathes, grooms, shaves and dresses clients
- Conducts activities for recreation and socialization
- Ensures safety and security of clients
- Feeds clients who are unable to feed themselves
- Observes and documents patient data, behavior and activity
- Prepares clients for treatment or examination
- Provides client care by supplying and emptying bedpans, applying dressings and supervising exercise routines
- Provides clients with help walking, exercising, and moving in and out of bed
- Provides subprofessional occupational and/or physical therapy services to physically and/or developmentally disabled patients
- Transports and/or accompanies clients to treatment units, using a wheelchair or stretcher
- Turns and re-positions bedridden clients, alone or with assistance, to prevent bedsores
- Receives additional training, as required, to gain full proficiency and experience in all areas
Patient Care Aide
Right at Home CSRA
Aiken, South Carolina
09.2022 - 11.2022
- Essential Functions:
- Performs personal care activities that assist the patient with activities of daily living
- These could include (but are not limited to):
- -Personal Hygiene
- -Ambulation/Transfers
- -Dressing/Shaving
- Prepares meals and snacks according to instructions
- Accompany patient on errands and/or medical appointments
- Performs light housekeeping activities
- Performs patient-specific activities that are taught by a Right at Home nurse
- These could include (but are not limited to):
- -Providing hospice supportive care
- -Medication reminders
- -Assisting with the prescribed range of motion exercises
- -Assisting with blood glucose monitoring
- -Care of bed-bound patients
- -Incontinence care
- -Use lifting equipment such as gait belts and Hoyer lifts
Picker Packer
Starbucks Regional Co. Plant, Packaging CW
Augusta, Georgia
06.2022 - 07.2022
- Moving boxes on to pallet
- Quality control-Inspection of product code
- Check that finish product is in good shape
- Lifting up to50 pounds
- Clean work area as needed during shift
- Sanitizing station before beginning work
- Complete daily checks for the product
- Checking inventory for boxes, film, gloves and more
- Keeping up with valves and glue for the machine
Customer Service Representative
Sitel
Augusta, Ga
02.2022 - 03.2022
- Handle inbound service calls
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Multitask and navigate through multiple systems
Covid Testing Coordinator
University of Chicago Hospital
Chicago, IL
11.2020 - 06.2021
- Administering test
- Collected specimens at assigned location
- Pre-register participants for the weekly testing program
- Printed all specimen labels for dorm students/staff
- Ensured supplies are stocked at all six testing locations
- Checked-in participants
- Collected specimens for all participants
- Escalated issues to the Supervisor
Supervisor/Medical Assistant
Chicago Center for Adult Medicine
Chicago, IL
04.2015 - 10.2020
- Answered telephones/checking voicemails
- Greeted patients
- Scanned patient documents
- Updated/filing patient medical records, and creating invoices
- Initiated prior authorizations for sleep/surgical procedures
- Scheduled/canceling appointments
- Handled correspondence, billing and coding, and bookkeeping
- Finalized sleep reports
- Chronic Care Management (CCM) Program Supervisor
- Arranged lab work, prescriptions, filing patient records and verifying insurance
- Clinical Duties:
- Prepared treatment/exam rooms for patients/sleep apnea patients
- Got patients ready for exams, treatments/procedures
- Assist with exams/routine procedures, including minor surgery
- Collected specimens, dress wounds and record vital signs
- Performed routine labs
- Aseptic technique and infection control
- Sterilization of equipment
- Administered medications
Caregiver
Guardian Angel LLC
Augusta, GA
03.2020 - 04.2020
- Improved well-being of patients by assisting with daily living needs and personal hygiene
- Offered care and companionship to homebound clients with varying mental and physical capacities
- Assisted residents with meeting daily needs through positive encouragement and direct support
- Checked on residents multiple times throughout shift
- Bathed, dressed and groomed clients to help service users maintain good hygiene practices
- Supported patients to continue participating in daily living activities
- Monitored and documented patient vital signs and behaviors
- Kept kitchens and bathrooms cleaned and sanitized to minimize infection risks
Sales & Customer Service Representative
Concentrix
Merrillville, IN
01.2016 - 01.2020
- Interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
- Provide customer service support and resolution of non-routine problems regarding client’s product or services
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarified customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepared complete and accurate work including appropriately notating accounts as required
- Participated in activities designed to improve customer satisfaction and business performance
- Offered additional products and/or services
- Tracked, document and retrieve information in call tracking database
Caregiver
Best Care
Oak Brook, IL
06.2016 - 06.2017
- Helped residents with activities of daily living
- Performed personal care tasks such as hygiene, ambulation, eating, dressing, toileting and shaving
- Talked with residents, giving them companionship while participating in resident activities
- Prepared nutritious meals and snacks for residents
- Provided transfers assistance by moving clients in and out of beds, baths, wheelchairs or cars
- Changed bed linens, clean and iron laundry, and assist in keeping room, cabinet, and dresser drawers neat and tidy
- Maintain a specialized approach to responsibilities such as uniform, start times, and absenteeism
- Obtained and recorded vital signs
- Created and maintained a pleasant work environment
- Helped with sanitation and housekeeping tasks of client’s room, bathroom, and common areas
- Performed general household tasks including laundry, shopping, errands, and transportation
- Implemented and support resident-care plans
Food Service Assistant
Lincoln Park Zoo
Chicago, IL
01.2014 - 01.2015
- Responsible for food preparation, kitchen safety techniques and understanding health standards
- Lead team to make sure the food looks good and is cooked properly, the proportions are correct, and is cooked and served quickly by friendly and courteous staff
- Kept tabs on waste and employee hours, assuring the best performance to optimize profit for their company and create the best dining experience possible for customers
- Set daily and weekly cleaning schedules for the kitchen and front of house
- Maintained a clean and sanitary work environment
Medical Assistant
Iman Health Center
Chicago, IL
01.2014 - 01.2014
- Greeted patients upon arrival and determine the priority based on the patient’s condition in a fast-paced environment
- Took patient vitals and document in patient’s chart
- Collected blood and other specimens, and prepare them for testing
- Performed pregnancy tests and urinalysis
- Completed two-hundred and fifty tests daily accurately and efficiently alone
- Performed administrative duties such as faxing, scheduling and confirming appointments and organizing patient files
- Maintained cleanliness and neatness for the exam rooms
Education
Associate's Degree - undefined
Coyne College, Merrillville High School
Chicago, Merrillville, IL, IN11.2014
Skills
- Efficient in Microsoft systems
- Great listening skills
- Excellent communication skills
- Phlebotomy
- Sterilization, Autoclaving
- Medical office procedure
- Student Records Management
- Professional Development
- Background screening
- Active listening
- Detail-oriented
- Positive attitude
- Exceptional multi-tasking skills
- High energy
- Self-motivated
- CLIA-Waived Testing
- Insurance verification
- Light housekeeping
- Grocery shopping
- Conflict Resolution Techniques
- Written communication
- Critical thinking
- Good communication skills
- Experienced in management
- Compelling leadership
- Medical terminology
- Medical Billing and Coding
- High school diploma
- Training in Food Handling Preparation
- Running errands
- Attention to detail
- Excellent communication
- Customer service skills
- Management
- HIPAA compliance
- Vital signs monitoring
- Phlebotomy techniques
- Immunization administration
- Laboratory procedures
- Patient care coordination
- Health promotion
- EKG interpretation
- Appointment scheduling
- Medical office procedures
- Cardiopulmonary resuscitation
- First aid proficiency
- Diagnostic testing
- Preventive healthcare
- Clinical decision making
- Healthcare documentation
- Organizational leadership
- Patient safety
- Healthcare management
- Training and education
- Team supervision
- Strategic planning
- Staff development
- Practice management
- Workflow planning
- Policy implementation
- Staff evaluations
- Quality controls
- Health information systems
- Medical personnel recruitment
- Clinical supervision
- Administration and management
- Hiring medical personnel
- Effective customer communication
- Staff reviews
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Patient care
- Reliability
- Direct patient care
- Organizational skills
- Team collaboration
- Decision-making
- Effective communication
- Adaptability and flexibility
- Certified in CPR/AED
- Vitals monitoring
- Sterilization techniques
- Self motivation
- Medication administration
Certification
HIPAA and OSHA Trained CPR Certified Urinalysis Charting Bookkeeping Data Entry CPR/AED/First-aid
LANGUAGE
English
Fluent
https://www.linkedin.com/in/mia-m-7529b2136?trk=contact-info
Timeline
Health Service Technician
East Central Regional Hospital
09.2022 - 02.2023
Patient Care Aide
Right at Home CSRA
09.2022 - 11.2022
Picker Packer
Starbucks Regional Co. Plant, Packaging CW
06.2022 - 07.2022
Customer Service Representative
Sitel
02.2022 - 03.2022
Covid Testing Coordinator
University of Chicago Hospital
11.2020 - 06.2021
Caregiver
Guardian Angel LLC
03.2020 - 04.2020
Caregiver
Best Care
06.2016 - 06.2017
Sales & Customer Service Representative
Concentrix
01.2016 - 01.2020
Supervisor/Medical Assistant
Chicago Center for Adult Medicine
04.2015 - 10.2020
Food Service Assistant
Lincoln Park Zoo
01.2014 - 01.2015
Medical Assistant
Iman Health Center
01.2014 - 01.2014
Associate's Degree - undefined
Coyne College, Merrillville High School