Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mia McAuliffe

Cedar Hill,TX

Summary

Dynamic delivery driver with a proven track record at Amazon, excelling in route planning and effective problem resolution. Recognized for timely deliveries and maintaining strong customer relationships. Detail-oriented and proficient in record keeping, ensuring accuracy in logistics while adapting to challenges in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Delivery Driver

Kroger
Dallas, TX
02.2025 - Current
  • Inspected vehicle and maintained gas, oil and water levels.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Utilized GPS and maps for efficient route planning.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Handled merchandise in accordance with product handling standards.
  • Received daily delivery instructions and route assignments from dispatch.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.

Delivery Driver

Shipt
Dallas, TX
11.2021 - Current
  • Utilized GPS and maps for efficient route planning.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Handled merchandise in accordance with product handling standards.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Kept accurate logs of all deliveries and trips.
  • Notified customers of delays to decrease calls to support.
  • Transported and safely delivered items to prevent damage or loss.

Delivery Driver

Amazon
Mesquite, TX
09.2021 - 01.2023
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Utilized GPS and maps for efficient route planning.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Notified customers of delays to decrease calls to support.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Cashier

Home Depot
Dallas, TX
07.2018 - 11.2021
  • Helped customers find specific products, answered questions, and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Order Picker (Cherry Picker)

Chewy.com
Dallas, TX
01.2018 - 10.2019
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Maintained flexibility to rotate through different picking zones as required by management.
  • Stacked cartons on pallets according to size and weight specifications.
  • Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
  • Adhered to quality control standards by inspecting products for damage before packing.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Sorted, organized and stacked items in warehouse.
  • Adhered strictly to safety policies at all times while working with hazardous materials or operating machinery such as a cherry pickers.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Order Picker (Seasonal Hire)

Amazon
Dallas, TX
09.2016 - 01.2018
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
  • Verified accuracy of orders by comparing items and quantities picked to customer invoices.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Utilized problem-solving skills to address and rectify picking errors and discrepancies.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used handheld scanners to key in data for packages.
  • Selected products and items from shelves and pallets for customer orders.

Book Keeper

BJ's Restaurant & Brewhouse
Baton Rouge, LA
10.2014 - 08.2016
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Performed audits of operational and financial areas to check compliance.
  • Monitored balance sheets and income statements to evaluate financial performance.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Generated weekly reports summarizing sales activity by region or product line.
  • Assisted in the preparation of budgets, projections, and reports to senior management regarding sales activity.

Server

BJ's Restaurant & Brewhouse
Baton Rouge, LA
12.2012 - 08.2016
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided excellent customer service to ensure satisfaction.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

Capitol High Academy For Girls
Baton Rouge, LA
05-2012

Skills

  • Route planning
  • Record keeping
  • Effective problem resolution
  • Time management
  • Communication skills
  • Detail-oriented analysis
  • Relationship building
  • Analytical decision-making
  • Verbal and written communication
  • Inventory systems
  • Excellent communication
  • Resilient response to challenges
  • Proficient in managing multiple tasks
  • Bookkeeping and filing
  • Self motivation
  • QuickBooks proficiency
  • Payroll operations
  • Skilled in Microsoft Office applications
  • Professional telephone communication

Certification

  • DOT Certified

Timeline

Delivery Driver

Kroger
02.2025 - Current

Delivery Driver

Shipt
11.2021 - Current

Delivery Driver

Amazon
09.2021 - 01.2023

Cashier

Home Depot
07.2018 - 11.2021

Order Picker (Cherry Picker)

Chewy.com
01.2018 - 10.2019

Order Picker (Seasonal Hire)

Amazon
09.2016 - 01.2018

Book Keeper

BJ's Restaurant & Brewhouse
10.2014 - 08.2016

Server

BJ's Restaurant & Brewhouse
12.2012 - 08.2016

High School Diploma -

Capitol High Academy For Girls

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