Mia Meridith
Mattoon,IL
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
Work History
Operations Manager
Aspen Dental
Mattoon, Illinois
04.2013 - Current
- Presented performance and productivity reports to supervisors.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
Key Manager
Texas Roadhouse
Forsyth, Illinois
08.2005 - 03.2013
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Enforced company policies regarding security, attendance, dress code.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Resolved customer complaints promptly and professionally.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - Business Administration And Management
Richland Community College
Decatur, ILSkills
- Incidents management
- Performance reporting
- Health and safety compliance
- Performance monitoring
- Operations monitoring
- Onboarding and orientation
- Building and facility management
- Workflow optimization
Timeline
Operations Manager
Aspen Dental
04.2013 - Current
Key Manager
Texas Roadhouse
08.2005 - 03.2013
Associate of Arts - Business Administration And Management
Richland Community College